IT Desktop Support

Axiom

Aschheim, Germany

18 days ago

Role details

Contract type

Permanent contract

Employment type

Part-time (≤ 32 hours)

Experience required

1 year minimum

Working hours

Shift work

Job source

de.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Software Applications JIRA Linux Issue Tracking Systems Virtual Private Networks (VPN) Linux System Administration Microsoft Office System Center Configuration Manager Networking Basics

+10 more

Remote Desktop Services Remote Infrastructure Management Software Troubleshooting Microsoft InTune Information Technology Casper Suite Laptops Zendesk Servicenow User Accounts

Job description

Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
Respond to service requests and incidents via ticketing system, phone, or in-person.
Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
Set up and configure new employee workstations, including user accounts and permissions.
Maintain asset inventory and ensure accurate documentation of IT equipment.
Assist with onboarding/offboarding of employees from a technical perspective.
Support remote users with VPN, remote desktop, and connectivity issues.
Collaborate with other IT teams on escalated issues or project-related tasks.
Follow security protocols and assist with antivirus, patching, and data protection policies.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 1+ year of experience in a desktop support, helpdesk, or IT technician role. Strong knowledge of Windows OS, Office 365, and basic networking concepts. Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. Excellent communication and interpersonal skills. Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Benefits & conditions

Pulled from the full job description

Flexible schedule, On-site support may be required. Occasional lifting of equipment (up to 25 lbs). Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

About the company

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.