IT Application Specialist I

• Administer and support applications utilized by the organization to include upgrades, maintenance, and enhancements

o This could include revising logic, troubleshooting bugs, testing corrections, and verifying functionality achieves the desired result

• Demonstrate an expert level of application understanding, and apply expertise to help meet organizational goals
• Independently understand, analyze, communicate, and configure system controls and parameters
• Administer support request and project initiation processes
• Support improvements to work processes and applications that lead to increased workplace productivity, efficiency, and satisfaction
• Generate various project metrics to provide oversight and ensure consistent information is available to the project teams
• Assist with vendor issue management, notifications, bulletins, and releases

o This could include management of escalated issues, performance, and organizational needs

• Support Application Solutions teams with project and process deliverables as needed
• Other duties as assigned

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift up to 25 pounds, * Undergraduate degree in related field, or one year of relevant experience
• At least 18 years of age
• Proficient in Microsoft Office
• IT Project experience preferred
• Project software experience preferred
• SharePoint experience desirable
• Detail oriented and ability to multi-task
• Demonstrated ability to succeed in a complex and dynamic work environment
• Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
• Ability to work independently and provide updates to management
• Ability to work under pressure, maintain focus, and adjust to shifting priorities
• Strong communication, interpersonal, and presentation skills
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment