Information Technology Support Technician I

Under the supervision of an administrator, serve as a point of contact for the Information Technology Services (ITS) Department for technical support issues on hardware, applications and related technologies. Be responsible for providing technical assistance to troubleshoot basic problems with computer hardware and software. Employment Information This is a temporary substitute position, limited to a maximum of 165 working days within a fiscal year. This position is not eligible for medical, dental, or vision benefits through the District. Holidays and vacations are unpaid. Sick leave is accrued in accordance with applicable state law. Employees who work over 1,000 hours in a fiscal year will be enrolled in CalPERS. This is for two vacancies., Troubleshoot software and hardware issues through diagnostic techniques; Direct advanced technical issues to the next level of ITS support;Conduct follow-up communication with users; identify recurring problems and recommend improvements;Carefully document all problems and resolutions; Conduct inventories of District software and hardware as directed; reconcile inventories with purchase orders as assigned.Provide excellent service;Communicate professionally and efficiently in all interactions; Configure and deliver computer hardware and provide set up of equipment as assigned; Organize and support ITS-related trainings by completing tasks including, but not limited to: reserving conference rooms and duplicating training materials;Enter data into appropriate databases;Maintain records as directed;Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College’s students, faculty, staff, and community.Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices;Performs related duties as assigned.Knowledge, Skills, and Abilities Knowledge: A wide variety of hardware and software including enterprise resource planning systems;Incident/ticket management systems;Software and hardware troubleshooting techniques;Skills: Use knowledge of computer systems, mobile devices, applications, ERP systems, incident resolution, troubleshooting techniques, incident/ticket management systems, IT products, and common technological equipment to assist users and troubleshoot basic problems, including but not limited to: log in issues, printer problems, and hardware malfunctions; Use incident/ticket management systems to prioritize and respond to requests for assistance;Use general office software and equipment to complete logs and document activities;Provide in-person and remote assistance to users.Ability: Ensure effective customer service in diagnosing and resolving basic technical issues;Remain calm under stressful situations; thrive in a team atmosphere;Apply critical thinking techniques to assist users in resolving technical issues with computer hardware and software;Effectively prioritize and complete work assignments;Communicate effectively, orally and in writing; Develop and maintain effective relationships with coworkers of varying technological skill levels., Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis. In addition, you will be required to provide identification and employment eligibility as outlined in the federal "Immigration Reform & Control Act of 1986." Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District.

Immigration Reform & Control Act of 1986 Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986.

Any combination of a Bachelor’s degree in a related field and job experience or training in network and or/or computer systems and technologies. Experience working in an educational setting and among users with varying levels of familiarity with technology. AND Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices.

Physical Demands

This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; frequent stooping, bending, kneeling, and twisting; frequent lifting, carrying, pushing and/or pulling moderate and heavy amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms. The position requires vision and hearing in normal ranges (with or without correction) sufficient to operate any assigned equipment and the ability to clearly communicate with others in written and verbal forms.

In addition to the above, the assignment will require the ability to work at heights in various settings and in enclosed spaces, and/or operate machinery required to complete assigned tasks. The work may also include physical labor, including but not limited to: climbing and balancing. The employee may be in environments which contain dust or odors related to the work being undertaken. Environmental Elements

Founded in 1967, Ohlone College is named in honor of the early Ohlone People who inhabited the San Francisco Bay Area. Ohlone College is committed to providing a high-quality education to serve our diverse population of over 15,000 students per year. Ohlone College is nationally recognized for our Deaf Studies and Interpreter Preparation programs, and is widely known for our nursing, health sciences, liberal arts, biomedical science, and smart manufacturing programs. As a learning community, we embrace and champion inclusivity, integrity, student expression, global citizenship, and continuous improvement.

Ohlone College is one of the top-ranked community colleges in California, serving the cities of Fremont, Newark, and Union City. Our campuses in Fremont and Newark are centrally located in the East Bay between San Francisco, Oakland, and San Jose. This region is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research, and clean energy companies in California, including Tesla, Meta, Seagate, and Lam Research.

The main campus in Fremont is located near Interstate 680 at the base of Mission Peak, just south of the historic Mission San Jose, and is the primary gateway to year-round hiking, biking, and hang gliding in the Mission Peak Regional Preserve. The Newark Center for Health Sciences and Technology is located near Interstate 880 in a hub of new residential and commercial development. The two campuses are connected by shuttle to each other and the Warm Springs BART station, which offers convenient access to public transit throughout the Bay Area.

Vision Statement Ohlone College will be known for inclusiveness, innovation, integrity, engagement, and exceptional student success.

Mission Statement Ohlone College offers high quality educational and career pathways and personal enrichment courses to serve the diverse needs of all students and the community. Ohlone provides excellent instruction and support services, awards associate degrees and certificates, and promotes university transfer in an inclusive, equitable, and multicultural environment where student learning and achievement are paramount. Ohlone fosters innovation, encourages student expression, and promotes ethical behavior and global citizenship.