Restaurant IT Support (Mobile Position) OTP

We are seeking a dynamic and proactive Restaurant IT Support Specialist (Mobile Position) to join our team and ensure seamless technology operations across multiple restaurant locations. This role offers an exciting opportunity to provide on-the-go technical support, troubleshoot hardware and software issues, perform upgrades and enhance the overall digital experience for restaurant staff. As a key player in maintaining IT infrastructure, you will deliver exceptional customer service while supporting various operating systems, network configurations, and mobile devices in multiple restaurants. This position is for motivated IT professionals with McDonald’s IT experience ( required) eager to make a tangible impact in a fast-paced hospitality environment. This is not a help desk position and McDonald’s IT infrastructure experiience required., * Provide on-site and remote technical support for restaurant staff, addressing hardware, software, network, and operating system issues promptly and efficiently.

• Troubleshoot equipment problems including computers, mobile devices, printers, POS systems, and networking hardware such as routers, switches, VPNs, firewalls, and LAN/WAN configurations.
• Manage help desk tickets, document issues, track resolutions, and communicate progress effectively.
• Support Active Directory management for user account setup, permissions adjustments, and password resets while ensuring security protocols are followed.
• Assist with computer management tasks including OS installation, updates (Windows), hardware upgrades, and equipment troubleshooting.
• Conduct network troubleshooting involving connectivity issues, and firewall settings to maintain optimal network performance.
• Collaborate with IT teams on infrastructure projects such as deploying new hardware or software solutions to ensure smooth implementation across locations.

• Strong proficiency with Microsoft Office applications and familiarity with help desk systems.
• OTP certifications and McDonald’s IT infrastructure experince a MUST
• Extensive technical support experience in a fast-paced environment with a focus on desktop support and equipment troubleshooting.
• Solid understanding of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (e.g., Meraki), and network administration.
• Expertise in Windows support (including Windows Server environments), macOS, Linux operating systems, and related hardware components.
• Ability to troubleshoot software issues related to operating systems and POS applications; experience with software deployment tools such as SCCM is a plus.
• Excellent communication skills with a customer service-oriented approach to assist non-technical users effectively.
• Knowledge of Active Directory management for user accounts; experience with GPO configurations is desirable.
• Familiarity with IT infrastructure components such as computer hardware components and network devices essential for maintaining operational continuity.
• Analysis skills to identify root causes of technical problems quickly and implement lasting solutions efficiently., * Are you willing to work weekends, holidays and overnight on occasion?
• Are you willing to travel to multiple locations in one day?
• Do you have your own reliable transportation?

Education:

• High school or equivalent (Required)

Experience:

• OTP: 3 years (Required)

Pulled from the full job description Professional development assistance Tuition reimbursement 401(k) Health insurance 401(k) matching Paid time off Vision insurance, Join us in delivering top-tier technical support that keeps our restaurant operations running smoothly! This paid position offers an engaging environment where your technical expertise directly enhances guest experiences through reliable technology solutions.

Pay: $60,000.00 - $75,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance