Manager - IT Training

This position serves in a middle management role to lead and direct a team of 12 Credentialed Trainers that operate the IT end user training program for Epic. They manage staff that develop, maintain, and delver training content for the IT training program.

*This is a hybrid position in Columbus, OH.

Responsibilities And Duties:

30%

Operates applications as assigned by planning and executing routine maintenance of software and hardware; optimizes applications as assigned by planning and executing upgrades, patches, customizations, and management reporting. Adheres to internal policies / procedures for related processes e. g. , configuration management, change management, security management, service continuity management, incident management, problem management, etc. . Provides 2 4 x 7 on-call support for applications as assigned.

20%

Organizes people, processes and technology to achieve results for application management as they related to I. S. Balanced Scorecard, includes: quality e. g. , application availability, compliance with ONCALL, incident turnaround times, etc. ; service e. g. , customer satisfaction, service level agreements, operating level agreements, etc. ; quality of work life e. g. , employee retention rate, employee opinion scores, employee development, etc. ; and financial performance e. g. , adherence to capital allocation and operating budgets, productivity measures, etc. . Maintains competency in best-practice application management for inclusion into processes resulting in measurable results on Balanced Scorecard.

20%

Facilitates development of new applications as assigned based on application lifecycle standards, including: definition of requirements based on business needs of the organization; translation of requirements into design of application and operational model; and provision of application support staff to build and test applications and operational model in readiness for deployment. Adheres to standardized best practices for project management and testing at the unit, volume, and integration level. Collaborates with customers, stakeholders, vendors, internal infrastructure staff, process excellence, and others to achieve above.

10%

Facilitates deployment of applications as assigned with consideration for best practices in education, activation, and production support. Collaborates with customers, stakeholders, vendors, project management, and others to achieve above.

10%

Directly manages all human resource aspects of personnel management within assigned area including selection of new employees, initial and ongoing development, evaluation, counseling, scheduling, etc. Motivates employees to progressively higher levels of productivity and performance.

5%

Plans, monitors, and controls annual operating and capital budgets for assigned applications. Manages materials, supplies, and other resources necessary for departmental operations.

5%

Administers physical, procedural, and technical safeguards for protection, control and monitoring of information assets, including access management, staff education, responses to breaches, business continuity and information disaster recovery planning, auditing, and information security risk management for those applications assigned.

Bachelor’s Degree (Required), * Bachelor’s Degree

• OR Equivalent Experience
• Field of Study: Computer Information Systems
• Field of Study: Healthcare
• Field of Study: Nursing
• Field of Study: related field.
• Years of experience: 2 to 5

SPECIALIZED KNOWLEDGE

• 2+ years of Management experience; including design, development and implementation of departmental training programs.
• Epic end user training program operations and administration. Computer Information systems or Health Care field e.g., Nursing, Pharmacy, Medical Technology, etc. Knowledge and Experience in hospital processes and workflow.
• Knowledge of Information systems with advanced skills required through courses and/or experience. Strong leadership, budgeting and interpersonal communication skills.
• 5+ years relevant Healthcare experience.

DESIRED ATTRIBUTES

1. Master’s Degree in Computer Information systems or Health Care field e.g.,

MBA with health care track Knowledge of hospital operations and clinical

information systems, especially those related to clinical systems, revenue cycle

systems, or ancillary systems (e.g., pharmacy, lab, cardiology, radiology, etc.).

1. Knowledge of project management and process improvement methodologies. Managerial experience in a variety of departments within a healthcare facility.