Technical Desktop Support Warwick, NY

The Technical Desktop Support Representative will work on-site at our customer location and provide white glove technical support.

The primary responsibilities are as follows:

• Respond to and resolve help desk tickets, phone calls, and support requests.
• Install, configure, and troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Diagnose and resolve Windows, Microsoft 365, email, VPN, and network connectivity issues.
• Set up user accounts, passwords, and system access permissions.
• Perform software installations, updates, and system maintenance.
• Document incidents, resolutions, and support activities in the IT ticketing system.
• Escalate complex technical issues to higher-level support teams when necessary.
• Assist with hardware deployments, upgrades, and asset inventory management.
• Provide end-user training and guidance on IT tools and best practices.

• Work as a team player focused on service excellence
• 3-5 years experience in a fast paced environment
• Ability to sit/stand on the phone for extended periods of time
• Ability to follow instructions and work independently
• Excellent communication and documentation