Implementation Senior Lead

Are you an experienced implementation professional who thrives on leading complex change and delivering real value for clients?

We’re looking for a confident and versatile Implementation Senior Lead to join our specialist Implementation Team at NHS Shared Business Services. You’ll be part of a collaborative, high-performing team that supports NHS organisations through onboarding, transformation and optimisation, working across Client Onboarding, Data & Technology, Client Success, Mergers & Reconfigurations and Strategic Delivery. Our culture is client-centred, supportive and improvement-focused, giving you the opportunity to influence, lead and make a genuine impact across the NHS.

If you’re motivated by delivering high-quality implementations, supporting clients through change and helping shape best practice at scale, this is a fantastic opportunity to take the next step in your career.

This is a hybrid role, combining home working with travel to client sites and occasional overnight stays when required, particularly during key implementation phases or stakeholder workshops.

What you’ll be doing:

• Leading end-to-end implementation activity for new and existing clients across the A2R and EPM workstreams.
• Acting as a senior point of contact for clients, resolving escalations and providing expert guidance and assurance.
• Delivering process impact workshops, walkthroughs, training sessions and best practice adoption.
• Analysing and manipulating client data to support decision-making, migration activities and reporting.
• Supporting project governance by managing risks, issues, milestones and stakeholder communications.
• Contributing to continuous improvement, best practice toolkits and mentoring Implementation Leads.

• Strong expertise in A2R and EPM processes with working knowledge of Planning,
• Budgeting and Forecasting and Oracle Projects.
• Proven experience of leading implementations in a shared services or complex client environment.
• Excellent stakeholder engagement skills with the ability to influence and build trusted relationships.
• Strong analytical capability, including advanced Excel and confidence working with data.
• Resilience, adaptability and the ability to work independently across multiple clients and priorities.
• Outstanding written and verbal communication skills for diverse and senior audiences.

It would be great if you had:

• Knowledge of NHS organisations, financial and procurement systems, and shared services best practice.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence. We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK’s largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.