Computer Support Analyst

The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking, system administration, etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly, VA and be able to travel to Washington, D.C. to support mission as needed.\n, 1) Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness.\n \n 2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.\n 3) Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system.\n 4) Reviews data from a Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediate incidents.\n 5) Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes.\n \n

u2022 Typically requires BS degree and 2 - 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience. A High School diploma with an additional 6+ years’ relevant experience may be considered in lieu of a degree.\n \u2022 Team leadership experience.\n \u2022 Final Top Secret clearance.\n \u2022 Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc.\n \u2022 Windows 11 and Windows Server 2022/2025 troubleshooting.\n \u2022 GOTS/COTS application, installation, configuration, and troubleshooting.\n \u2022 Dell Hardware installation, configuration, and troubleshooting.\n \u2022 Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).\n \u2022 Datacenter physical and logical troubleshooting.\n \u2022 The candidate should be a proactive team player with strong communication, management, analytical, and problem-solving skills; proven ability to thrive in environments that constantly embrace new technologies.\n \n \nPreferred Qualifications:\n \u2022 Lifecycle management experience (PC Imaging & Disposition).\n \u2022 Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG.\n \u2022 Workstation and Server RAID understanding.\n \u2022 Experience with virtualization.\n \u2022 Infrastructure equipment troubleshooting such as APC or Eaton UPS’, Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment.\n \u2022 Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint).\n \u2022 Prior experience in a Network Operations Center environment.\n \u2022 Cisco and/or Juniper Tier 1 troubleshooting experience.\n \u2022 Cybersecurity incident response knowledge.\n \u2022 Experience in creating/manipulating scripts using Windows Command or PowerShell.\n, Looking for trained and talented Information Technology specialists that possess a diverse knowledge/experience between computer support, systems administration and a dash of network administration. Our team needs experienced professionals already trained with basic skills in all three areas. This is not your typical IT job as you will be working outside of a traditional truncated IT environment. We are looking for individuals that are exceptionally capable and require little supervision while working independently.\n