Software Implementation Project Manager

The Software Implementation Project Manager leads complex software implementation projects for healthcare Customers, ensuring successful delivery from planning through go-live. This role serves as the primary Customer contact, drives cross-functional collaboration, manages project risks, and ensures projects are completed on time and aligned with Customer expectations. What You’ll do as a Software Implementation Project Manager

• Lead end-to-end software implementation projects.
• Develop project plans, timelines, and resource strategies.
• Ensure adherence to defined scope, timelines, and deliverables.
• Maintain accurate project documentation, including project plans, call notes, and trip reports.
• Serve as the primary point of contact for Customers and stakeholders.
• Gather Customer requirements and translate them into actionable project tasks.
• Coordinate activities across implementation, data, software services, and client success teams.
• Manage project risks, issues, and escalations.
• Oversee testing, training, go-live, and transition to support.
• Drive Customer satisfaction through proactive communication and execution.
• Contribute to process improvements and project management best practices.
• Mentor team members and support departmental initiatives.

• Bachelor’s degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree
• 5+ years of customer-facing project management experience, preferably in software implementation or technology services.
• Knowledge of software implementation
• Develop and maintain working knowledge of information technology terminology and troubleshooting
• Experience with industry-standard software-based project management tools
• Ability to manage multiple projects simultaneously.
• Ability to travel between 25-40% annually within the U.S. and Canada.

Preferred:

• 1-3 years of healthcare industry experience.
• PMP certification.
• Experience with CRM systems.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word).
• Experience in healthcare technology or SaaS implementations.

Other:

• Customer-focused mindset.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong leadership and collaboration skills.
• Ability to influence and communicate across all levels of an organization.
• Strong organizational and prioritization skills.
• Sound business judgment.
• Adaptability, resilience, and a continuous improvement mindset.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is$92,650.00-$119,900.00.This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.