Staff Salesforce Enterprise Engineer-Service Cloud

The Enterprise Engineering Team at The Trade Desk is seeking a Staff Engineer, Salesforce Service & Experience Cloud to lead the design, development, and optimization of our Salesforce Service Cloud and Experience Cloud platforms. You’ll work closely with cross-functional teams including Support Engineering, Product, and Operators to build scalable solutions that drive customer support efficiency, self-service adoption, and partner/customer experience. This is a hands-on engineering role focused on solving complex business problems using Apex, automation tools, and Salesforce best practices.

What you’ll do:

• Own technical design and end-to-end development within Salesforce Service Cloud and Experience Cloud.
• Architect and implement scalable, reusable Apex components, LWC components, and design patterns.
• Build and maintain integrations with internal systems and third-party platforms knowledge bases, ticketing, and case-routing systems).
• Drive automation across case lifecycle, Omni-Channel routing, entitlements/SLAs, and escalation processes.
• Design, build, and maintain Experience Cloud sites for customer/partner self-service, including community portals, knowledge articles, and case deflection tools.
• Collaborate with Product and Support teams to translate business needs into reliable technical solutions.
• Review and enforce best practices around security, sharing models, governor limits, and test coverage.
• Lead technical projects across sprint cycles, providing mentorship to junior and mid-level engineers.
• Maintain high code quality through peer reviews and CI/CD processes.

• BS degree in Engineering related discipline and 12+ years of experience as a Salesforce Engineer with a focus on Service Cloud and/or Experience Cloud.
• Deep expertise in Apex, SOQL, Lightning Web Components (LWC), and Flows.
• Strong understanding of data model design, triggers, batch jobs, and asynchronous processing.
• Hands-on experience with Service Cloud features: Case Management, Omni-Channel, Entitlements & SLAs, Knowledge, and Service Console configuration.
• Experience building and customizing Experience Cloud sites (community templates, Experience Builder, self-service portals).
• Proven track record of shipping production-grade code at scale.
• Experience integrating Salesforce with RESTful APIs and internal services.
• Excellent communication and cross-functional collaboration skills.
• Custom MCP Tooling Experience strongly preferred.
• Agentforce or Salesforce-native AI tools: Experience building or extending AI assistant tools (chatbots, case classification, agent assist) within Service Cloud or Experience Cloud also strongly preferred.

In accordance with various US state laws, the range provided is the Trade Desk’s reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location.All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $113,500-$208,100 USD

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.