IT Help Desk Technician

Duos Technologies, Inc. is seeking an experienced IT Help Desk Technician II to provide technical support for employees across the organization. This position supports desktop systems, laptops, mobile devices, Microsoft 365, network connectivity, printers, conferencing equipment, and business applications while ensuring timely issue resolution and exceptional customer service.

The ideal candidate enjoys solving technical problems, communicating with end users, and maintaining a secure, reliable IT environment supporting data center infrastructure operations.

Key Responsibilities

• Provide Tier I and Tier II technical support for hardware, software, and network-related issues.
• Install, configure, and maintain Windows workstations and laptops.
• Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot desktop applications, printers, scanners, and peripheral devices.
• Create, manage, and disable Active Directory user accounts.
• Configure user permissions and password resets.
• Diagnose wired and wireless network connectivity issues.
• Deploy computers using standard imaging procedures.
• Install operating system updates and security patches.
• Document incidents and resolutions using the company’s ticketing system.
• Escalate complex technical issues to Systems or Network Administrators.
• Maintain inventory of IT hardware and software assets.
• Assist with onboarding and offboarding employees.
• Follow IT security policies and data protection standards.
• Participate in IT projects including office technology upgrades and infrastructure deployments.

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of Help Desk or Desktop Support experience.
• Strong knowledge of Windows 10/11.
• Experience supporting Microsoft 365.
• Familiarity with Active Directory and Azure Active Directory.
• Understanding of TCP/IP, DNS, DHCP, VPN, and basic networking.
• Experience with hardware troubleshooting.
• Excellent written and verbal communication skills.
• Strong customer service mindset.
• Ability to prioritize multiple support requests.

Preferred Qualifications

• CompTIA A+ Certification.
• CompTIA Network+ Certification.
• Microsoft 365 Fundamentals certification.
• Experience supporting enterprise environments.
• Knowledge of IT asset management and endpoint management tools.

Physical Requirements

• Lift up to 40 pounds.
• Frequently move computer equipment.
• Ability to sit, stand, and walk throughout the workday.
• Manual dexterity for installing and repairing hardware.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * Competitive hourly pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Employee Assistance Program
• Professional Development
• Certification Reimbursement
• Career Advancement Opportunities

Equal Opportunity Employer

Duos Technologies, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.

Pay: $3,700.00 - $3,800.00 per month