IS Systems Engineer (M365 & Azure Platform)

As an IS Systems Engineer, you will play a critical role in supporting, optimizing, and advancing our enterprise technology platforms:

• Administer and optimize Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive, Intune)
• Manage identity and access through Microsoft Entra ID (MFA, SSO, conditional access, RBAC)
• Lead and support cloud migration and modernization initiatives
• Strengthen security, compliance, and governance across M365 and Azure
• Support endpoint management (Intune/Endpoint Manager) and enterprise device strategy
• Provide Tier 2/3 support, troubleshooting complex technical issues and driving resolution
• Build automation solutions using PowerShell to improve operational efficiency
• Partner cross-functionally to deliver projects, support store technology, and enhance user experience
• Support AI enablement (Microsoft Copilot) with a focus on governance and adoption, The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws is prohibited.

• 3+ years of Microsoft 365 administration in an enterprise environment
• Strong expertise in Microsoft Entra ID (Azure AD) and identity management
• Experience with Intune/Endpoint Manager and modern device management
• Hands-on experience with Power Platform (Power Apps, Power Automate; Power BI a plus)
• Knowledge of security & compliance (DLP, retention, audit, eDiscovery)
• Experience supporting cloud migrations and modernization initiatives
• Proficiency in scripting/automation (PowerShell preferred)
• Strong problem-solving skills with the ability to communicate across technical and non-technical audiences

Education & Experience

• Bachelor’s degree in IT, Computer Science, MIS, or related field (or equivalent experience)
• Relevant Microsoft/Azure certifications preferred (or willingness to obtain), To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Extensive knowledge of Microsoft Office Suite (Word, Outlook, Excel, Access, Power Point)
• Extensive knowledge of networking protocols and methodologies
• Extensive knowledge of security and compliance guidelines associated with SOX
• Superior communication skills
• Ability to proactively prioritize, manage and complete multiple projects simultaneously with strong attention to detail
• Ability to present ideas in business-friendly and user-friendly language
• Willingness to Travel

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree in Information Technology, Computer Science or related experience AND;
• Minimum of 5 years’ experience directly supporting:
• Enterprise server environments (Windows Server, iSeries, Hyper-converged, VMWare Virtualization, etc.) OR;
• Enterprise network systems & protocols (Firewall, Router, SDWAN, Radius, DHCP, DNS, NAT, NAC, VPN, Vulnerability and Penetration testing, etc.) OR;
• Enterprise applications & databases (Active Directory, Group Policy, MS SQL Database, Oracle Database) OR;
• Store systems environments (POS updates/rollouts, POS & Central Server Management, Payment Systems, etc.), * Communication Skills - The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level.
• Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain.
• Teamwork - Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
• Technical Expertise - Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs.
• Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish goals, tasks, assignments, etc. Will do what it takes to get things done.
• Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and adjusts to problems and roadblocks, is not thrown off when things change, can flex to future consequences and trends appropriately.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at honest analysis, looks beyond the obvious and doesn’t stop at the first answer.
• Self-Development - Is actively committed to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, knows personal strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and limitations, seeks feedback, gains insights from mistakes, is open to criticism without being defensive.
• Task Management - Delivers quality work on time, translates planning into action by following applicable established procedures or methodologies, proactively monitors and controls task status by collecting and analyzing task data to anticipate and address barriers, appropriately communicates and resolves or escalates any problems that arise. Work Quality & Thoroughness
• • Pays attention to detail and is accurate in completing work assignments. Is able to complete work assignments with little direction. Sets up procedures to ensure high quality work, organizes information and materials in manner that is easily digestible by others. Carefully reviews and checks the accuracy of information.

At CITITRENDS, we’re evolving our technology landscape to support a fast-moving retail environment-and this role is at the center of that transformation. If you’re passionate about cloud modernization, Microsoft 365, and building secure, scalable solutions, this is an opportunity to make a meaningful impact.