Deployment Leader - Chicago, IL

Insight Global is looking for a Deployment Leader. The Deployment Leader serves as the primary point of contact for customers throughout the full implementation lifecycle. This individual partners directly with manufacturing clients to understand their operations, configure solutions to fit their workflows, and drive adoption from leadership to the plant floor. This role combines technical implementation, customer success, and operational consulting.

Partner with customers to deeply assess manufacturing processes, including both production and administrative workflows

Configure and tailor the software platform to align with

Lead end-to-end deployments from initial setup through successful go-live

Deliver training to stakeholders across all levels, from executive leadership to plant floor operator

Drive strong user adoption by ensuring customers fully understand system functionality and value

Support long-term utilization by reinforcing best practices and continuous engagement

Own deployment outcomes tied to ARR and customer success metrics

Balance time-to-value with quality, ensuring customers quickly realize impact while maintaining long-term satisfaction

Proactively identify risks and opportunities to improve deployment outcomes

Serve as the primary point of contact for customer support, including calls, emails, texts, and support tickets

Build trusted relationships with customer stakeholders to create internal champions and advocates

Provide ongoing guidance, troubleshooting, and strategic support

Identify opportunities to enhance deployment processes, tooling, and training materials

Partner closely with Engineering and Product teams to provide customer feedback and influence feature development

Contribute to improving cross-functional workflows and overall customer experience

Bachelors degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field

2+ years of experience in manufacturing environment (3+ without degree in metal finishing + ERP/MES exposure)

Experience working directly with customers, strong interpersonal skills/strong ownership and accountability

Comfortable in plant-floor + executive environments

Willing to travel 25-50% (domestically for the most part, but could be asked to support Canada or Australia projects) > Masters degree in Mechanical, Industrial, Manufacturing, Computer Science Engineering or related field

SaaS / tech implementation experience

Familiarity with AI tools in workflows

Prior exposure to ERP/MES systems, operations software, or digital transformation

$90,000 to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role include medical, vision, dental, and disability coverage.