Cloud Infrastructure Engineer (Enterprise Information Technology Engineer I/II)

This is an exciting opportunity in the Information Technology Department. The Cloud Infrastructure Engineer will be a subject matter expert in the server infrastructure team. The ideal candidate must have hands-on experience in administering, supporting, troubleshooting, and managing hybrid Cloud environment. The candidate should be familiar with hyperconverged infrastructure (HCI) platform, enterprise file share/storage, backup and recovery, antivirus software, SolarWinds monitor software, and PowerShell script automation.

As a Cloud Infrastructure Engineer, you will need to possess strong technical leadership skills, be able to work well with both technical and non-technical staff and have excellent communication skills. In this position, you will own, manage, and be able to complete projects from beginning to end in a timely fashion and must be able to work in a dynamic environment with a mixture of operational tasks and project assignments.

Position duties include, but are not limited to:

• Manage Public Cloud (Azure) governance and operations, distributed file systems (and/or FileShare), and enterprise storage
• System management and monitoring
• Provide service improvement through automation
• Perform hands-on system configuration and advanced troubleshooting of infrastructure issues to ensure service availability to meet service level expectations
• Design and implement Azure cloud backup and Disaster Recovery of infrastructure services
• Upgrade Windows server and FileShare cluster
• Administer and monitor server backup operations

Please note that the Infrastructure Cloud Engineer position is currently eligible for a hybrid telework schedule (32 hours on site, 8 hours remote). The schedule for working remotely and onsite is subject to change.

• EITE I: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND three (3) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, application and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.
• EITE II: A Bachelor’s Degree from an accredited college or university in Computer Science, Computer Engineering, MIS, Business and Public Administration, or a closely related field AND four (4) years of increasingly progressive experience equivalent to performing technical work of complex difficulty to provide desktop, data security, applications and system administration, and server or network administration or software applications to support end users, electronic business systems/solutions, and software applications for high availability and uptime.

Acceptable Substitution:

• Two (2) years of related experience may be substituted for up to two (2) years of the education requirement.

Required Licensing (such as driver’s license, certifications, etc.)

• Possession of a valid State of California driver’s license.
• EITE I: Possess an industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry-recognized certification acceptable to the City.
• EITE II: Possess and maintain a current (non-expired) industry certification that demonstrates expertise in the relevant information technology field, such as a Microsoft Certified Systems Administrator (MCSA) certificate for Windows Server Enterprise, Cisco Certified Network Professional (CCNP), Network Associate (CCNA) certification, Brocade Professional IP Administrator (BPIPA) certification, OR an equivalent professional, industry-recognized certification acceptable to the City.

Passing a San José Police Department background check is a condition of employment., The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. The ideal candidate will also possess a combination of the following knowledge and experience:

Ability to understand complexities of enterprise infrastructure and how to leverage technologies (Windows networking, Windows server clustering, storage, load balancing, etc.) for citywide benefits. Strong technical hands-on experience in designing, configuring, implementing, managing, troubleshooting and administering current technologies such as:

• Hybrid virtual/physical infrastructure
• Single Sign-On (SSO)
• Web Application Proxy
• PowerShell scripting
• Disaster Recovery
• SSL certificates and domain registration
• Windows Server administration
• Active Directory and Group Policy
• Enterprise Storage
• Azure resource management
• Load balancing
• Cloud governance
• Network troubleshooting
• Distributed File System and/or Fileshare
• Solarwinds system monitoring and alerting

Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information and uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Collaboration - Develops networks and builds alliances; engages in cross-functional activities.

Continuous Improvement - Actively identifies new areas for learning and regularly creates and takes advantage of learning opportunities.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Project Management - Ensures support for projects and implements agency goals and strategic objectives.

Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José., The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.5 billion, with approximately 7,000 employees, serving about 1 million residents and 80,000 businesses in the heart of Silicon Valley.

The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives., The City of San José hosts about 150 student interns annually, from majors that include finance, graphic design, information technology, accounting, urban planning, political science, public administration, and many others. Applicants must be a currently enrolled in college to apply.

Interns at the City have flexible hours to work around their class schedules. Depending on the departments and their role interns generally work between 20-30 hours per week.

So, what are you waiting for? Take the first step towards a rewarding career with us by browsing our current job openings. We can’t wait to welcome you to our team and see how you’ll help us shape the future of our city!