Information Technology Specialist (Data Management) (Direct Hire)

This position serves as a Data Center Operations Specialist for the NASA Office of the Chief Information Officer (OCIO) Cloud and Computing Service Line at Ames Research Center. This position delivers Data Center Services, including the management and support of on-premises assets, resources, and the physical and virtual infrastructure required to operate enterprise services. In this role, the specialist ensures the reliability, efficiency, and overall effectiveness of Data Center Operations., * Deliver data center (DC) and related support services in alignment with requirements and established Service Level Agreements (SLAs). Support the development of a variety of computing needs and collaborate with the CCS Cloud Services team.

• Oversee Data Center maintenance and operational activities to ensure seamless service delivery. Adhere to security and compliance requirements through accurate asset inventories, virtualization technologies, system upgrades, and capacity planning.
• Monitor, document, and communicate high severity incidents, ensuring timely and accurate daily reporting. Support incident, request, problem, change, configuration, release, and deployment management activities to drive improvement.
• Inspect data center facility infrastructure to ensure optimal operating conditions. Coordinate with facilities organizations to verify that maintenance schedules are upheld, and document or report any anomalies, required repairs, or modifications.
• Support the implementation and effective use of Data Center Infrastructure Management (DCIM) tools to improve the enterprise data center infrastructure visibility, control, and operational efficiency.
• Coordinate the consolidation, migration, and repurposing of services, systems, and assets. Ensures actions taken advance enterprise computing efficiency, enhance service delivery, and align with established optimization objectives.
• Ensures all enterprise Data Center documentation, processes, and procedures are properly maintained, updated, and controlled. Maintains the Cloud and Computing Services (CCS) Continuity of Operations (COOP) preparedness plan.

• Serves in Cloud and Computing Services roles such as a service owner, technical expert, Business Relationship Manager, Information System Security Officer, Information System Security Engineer, contract Technical Point of Contact, and project lead., Additional selections may be made for similar positions across NASA within the local commuting area(s) of the location(s) identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) within NASA. CTAP/ICTAP will be cleared for any additional selection from this announcement. If you have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP), you must:

• Indicate your eligibility when applying for a position. The questionnaire asks you to identify your ICTAP/CTAP eligibility.
• Meet the minimum qualifications requirements for the position
• Submit proof that you meet the requirements for CTAP/ICTAP as indicated in ‘Required Documents’

For additional information about CTAP/ICTAP eligibility, click here - https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/#ictap.

Per Executive Order 14343, this position is not part of a bargaining unit.

Probationary Period

You may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. If selected, the requirement to serve such period will be determined by Title 5 of the Code of Federal Regulations, Part 11.

In determining if your employment advances the public interest, we may consider:

• your performance and conduct;

• the needs and interests of the agency;

• whether your continued employment would advance organizational goals of the agency or the Government; and

• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution., A complete application package includes a resume, required documents and completion of the vacancy announcement questionnaire. Please see this guidance: What to include in your resume. Your resume should describe your specialized experience and support your answers to the vacancy announcement questionnaire. If you are using a Curriculum Vitae (CV) as a resume, it must meet all requirements listed above for a complete resume package.

Please note: if any of the following types of information are included on your resume, your application package will be disqualified:

• Classified or government sensitive information.
• Social Security Number (SSN)
• Photos of yourself
• Personal information, such as age, gender, religious affiliation, etc.
• Encrypted and digitally signed documents.

If your resume contains any of the above information, you must redact that information prior to the submission of your application.

The following documents are required:

• Resume

There may be other supporting documents (licenses, certification, veterans preference, etc.), depending on your answers to the questionnaire and job announcement description, that you may have to submit, please verify your application. Do not submit an OF-306 with your application.

If you are a surplus or displaced employee (CTAP and ICTAP), submit proof that you meet the requirements for CTAP/ICTAP. This includes copies of your agency notice, most recent Performance Rating and most recent Notification of Personnel Action (SF-50) noting current position, grade level, and duty location.

Official documents are required at the time of appointment for verification of eligibility and qualifications.

Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

To qualify for GS-14, you must have one year of directly related specialized experience equivalent to the GS-13 level.

• Managing data center sites or facilities, including operation and sustainment of services/solutions; capacity planning, asset management activities, upgrades, and mechanical/electrical infrastructure;
• Implementing, operating, and maintaining hybrid environments with on-premise, cloud computing, and data storage solutions to meet current and future requirements;
• Coordinating with multidisciplinary teams, such as networking, cybersecurity, mechanical, electrical, HVAC, and plumbing specialists, to support data center operations and the management of facility and infrastructure systems.

AND

IF you are qualifying based on experience, you MUST also have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations., This job does not have an education qualification requirement., * Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving
• Requirements Analysis
• IT Service Management and Delivery Operations
• Program/Project Analysis

NASA considers paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience., Drug test No Position sensitivity and risk Moderate Risk (MR) Trust determination process

• Suitability/Fitness

Financial disclosure

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.