IT Infrastructure Designer & Administrator

Beyond the core competencies above, this position emphasizes support of the organization’s low-code and collaboration platforms under the direction of the assigned supervisor. The ideal candidate will demonstrate familiarity with Microsoft Power Platform administration and support - building and maintaining Power Apps for departmental processes, developing Power Automate flows for approvals and notifications, and assisting with Power BI administration such as workspace permissions, report and data model maintenance, and data source connectivity. Microsoft’s PL-900 certification, or a willingness to obtain it, is desirable. Equally valued is hands-on experience administering and supporting Microsoft SharePoint Online in a multi-department environment - provisioning and configuring sites, migrating legacy content, building and maintaining lists and libraries, managing permissions and versioning, and providing “how-to” support to site owners while maintaining documentation consistent with the department’s ITIL framework. Familiarity with core Applications-team tools - most notably Azure DevOps (source control and CI/CD pipelines) and Redwood’s RunMyJobs (job scheduling and integration automation) - is a plus. A collaborative, customer-focused approach and a demonstrated willingness to self-learn will distinguish the ideal candidate.

This is an entry level position that performs advanced, complex technical work in the utility industry. It involves a broad range of professional activities in support of a highly automated, multi-site enterprise computing environment for the utility and 24/7 control applications. There is an emphasis on team-oriented system work within an ITIL framework. Work is performed remotely and on-site in a secure, regulated and audited environment.

Work requires broad information technology skills and specialization in at least one or two of the following technical areas: networks, server, storage database management, security, data center implementation and disaster recovery, multi-tier enterprise application architectures, or client infrastructure.

Incumbents in this classification report to a designated supervisor and work under general supervision. Work in this class is distinguished from higher classes by its lack of supervisory, planning, and implementation responsibility, and from lower classes by its technical skill and emphasis on computer administration of infrastructure systems., Depending on area of assignment, incumbents will: Configure, administer, monitor, and troubleshoot in conformance with established practices for an auditable enterprise-level IT environment for such activities as change management, preventative maintenance, and access control in one or more of the following areas:

Infrastructure & Operations

A complex enterprise-level hybrid cloud and on premise physical and virtual server environment consisting of data centers, hardware, storage, operating systems, back-office/middleware applications

Network

A complex enterprise-level network infrastructure environment consisting of VoIP, LAN, WAN, Wireless LAN, and cloud networking systems utilizing switches, routers, firewalls, and VPN technologies for remote access and site-to-site connectivity. Supports secure and reliable communication across on-premises, cloud, and remote enterprise locations

Database Administration

A complex enterprise-level database environment at the physical and logical level, security, and performance, using Relational Database Management Systems (RDBMS) and In-Memory Database (IMD) management systems

Enterprise Systems/Applications/Development

A complex mission-critical enterprise-level multi-tier hybrid environment of servers, databases, applications, integration, APIS, web platforms, reports, automation, and CI/CD pipelines. Development encompasses design, code, test, deploy, and maintain secure applications, scripts, reports, APIs, and integrations using approved tools, source control, change management, and SDLC practices

Client Infrastructure

A complex enterprise-level physical and virtual client environment consisting of endpoint devices, operating systems, cloud-based device management, endpoint security, identity integration, software deployment, lifecycle management, and front-office applications

Security

Maintain enforcement of policies, procedures, technologies, and associated plans for IT security along with performance and oversight of penetration testing of all systems in order to identify system vulnerabilities

General

Perform procedures, simulation, and actual events for disaster recovery to ensure effective protection and integrity of system and data assets, including operating systems, databases, network connections and protocols, servers\client device, security and software applications. Modify plans based on results of tests or incidents

Provide business hours, after hours on-call, and after hours/weekend technical support for escalated client-side and server-side hardware, software, security, and network issues in a timely and customer-friendly manner

Support other IT teams throughout project, system, and application lifecycles within and ITIL framework for service delivery and continuous improvement

Attends work on a continuous and regular basis

Examples of Work (continued)

Non-Essential Functions:

Maintain technical documentation and training materials for educating end users and new IT staff

Participate in various IT work activities such as feasibility studies, capacity planning, performance analysis and fine-tuning, new technology evaluation, new systems and applications technical requirements specifications and review

Perform other related duties as assigned, Contributes to Achieving GRU’s Mission: GRU will provide safe, reliable, competitive utility services in an environmentally responsible manner and will actively contribute to the enhancement of the quality of life in our community Customer Focus, Far Vision Acuity - Often Fine Manipulation - Often Foot or Leg Controls - Often Gross Manipulation - Occasionally Hearing - Often Keyboarding - Continually Lifting or Carrying>50 lbs. - Occasionally Near Visual Acuity - Often Normal Color Vision - Often Peripheral Vision - Often Pushing or Pulling > 50 lbs. - Occasionally Reaching Above Shoulder Level - Occasionally Reaching Overhead-Occasionally Sitting - Continually Speaking - Often Standing or Walking - Occasionally Stooping, Kneeling, or Crawling - Occasionally

Special Role Emphasis - Applications (Power Platform & SharePoint Online, AppMan Developer), Bachelor’s Degree required with major course work in computer science, information systems, or systems engineering

An equivalent combination of education and experience may be considered if it meets the requirements of the department

Experience

Two (2) years of computer science or other information technology experience, Problem-solving, Analysis, & Reasoning Self-Management Professional Technical Competency, Ability and willingness to observe all safe work practices to ensure the safety of systems, hardware, self and others

Ability and willingness to work without direct supervision and make sound decisions to creatively and effectively solve problems of systems and hardware, as well as to maintain effective interpersonal relations that ensure a team atmosphere

Ability and willingness to work effectively with customers and other stakeholders with a high level of integrity when dealing with customers and systems to instill trust and to maintain security

Ability and willingness to write technical documentation and self-learn

Ability and willingness to effectively plan and organize work to ensure the highest quality performance of self and others

Knowledge of principles, practices, and methodologies of networks, client and server computer hardware, operating system functions, system management and administration, database administration techniques, security, storage management, data center management, network administration, disaster/recovery techniques, middleware and application configuration, problem solving and programming