Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.clearancejobs.com

Tech stack

Data Centers Linux Oracle Exadata Firmware Instant Messaging Technology Micro Systems Technologies Oracle Databases Oracle (Applications) Software Engineering Solaris (Operating System) ZFS File System

Job description

• Provide hands-on support for Oracle hardware with Solaris and Linux Operating Systems.
• Troubleshoot hardware, firmware, and software problems.
• Maintain ticketing queues for hardware and software requests.
• Perform on-site equipment fixes and coordinate access for additional support., * Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Requirements

• Degree: Technical bachelor’s degree or equivalent experience
• Years of experience: 3+ years
• Total Compensation: $244k+ yearly (tentative)

Apply for this position

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Apply on www.clearancejobs.com

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