Technical Analyst, WMS Technical Support

The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.

This position is not hybrid/remote and will be located at our Cleveland Headquarters office.

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It’s all here for you… let’s Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

• Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration
• Organize and provide data for internal department planning and activities
• Perform basic configuration, setup, and updating of applications
• Assist in loading data into established tables, fields, and system databases
• Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
• Build reports that facilitate business management and staff decisions
• Set up user access and assist in training users on the applications
• Provide suggestions for changes in applications development, maintenance, and system standards
• Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
• Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

• Bachelor’s degree in Computer Science or Information Technology. In lieu of a degree, at least 3 years of experience in enterprise-wide software support, * 2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Experience in configuring and setting up various enterprise-wide applications
• Familiarity with applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Ability to develop custom queries using query and reporting tools
• Knowledge of data management best practices and quality control processes
• Strong analytical and problem-solving skillsStrong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Preferred:

• Warehousing/DSC Operational Background - Order Fulfillment/Shipment/Receiving/Inventory
• Oracle Apex 21.2 or 24.2 proficiency
• DSC Operational Experience/Reporting
• SQL Knowledge - Ability to understand current queries and create new custom queries

Technical Skills

• System Configuration
• Software Development Lifecyle (SDLC) Methodology
• Cloud Technologies & Platforms
• Data Analysis
• Data Modeling
• Data Warehousing & ETL Processes
• Reporting Tools
• Systems Security & Access Control