IT Support Specialist

RLC, LLC

Hershey, PA, United States

17 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$67,392.0 - $101,088.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Active Directory Microsoft Azure Dynamic Host Configuration Protocol Domain Name System (DNS) Hyper-V Virtual Private Networks (VPN) Microsoft SQL Server Windows Servers Windows PowerShell

+13 more

Azure Active Directory Microsoft SharePoint Software Asset Management Virtual Local Area Networks Network Routers Firewalls (Computer Science) Microsoft InTune Information Technology Deployment Automation Casper Suite Veeam Wsus Cisco

Job description

RLC, LLC is looking for a self-motivated IT Help Desk Support Technician to join our team. You’ll be the front line for resolving employee tech issues-via tickets, phone, email, and in-person-while also taking on infrastructure and special projects to grow our IT systems. This role suits someone who works well independently, is comfortable traveling to remote sites occasionally, and can respond to rare after-hours emergencies. What You’ll Do Provide day-to-day help desk support and hands-on training across all departments; monitor and validate backup jobs and perform restore testing; administer Windows Server (AD, DNS, DHCP, GPO, File Services, Hyper-V) and manage Active Directory; deploy patches and software updates via tools like Intune, WSUS, or PDQ Deploy; configure and troubleshoot routers, switches, VLANs, firewalls, and VPNs, including running and terminating Cat5e/Cat6 cabling; build and image Windows workstations and manage hardware/software inventory; administer Azure AD (Entra ID), Microsoft 365, and hybrid identity/MFA; and manage iPads and mobile devices via Intune or Jamf Pro.

Requirements

Associate degree or equivalent certifications plus 3-5 years of IT support experience, CompTIA A+ certification (or equivalent hands-on experience), strong knowledge of Windows Server 2016-2025 administration, experience with automated deployment tools, hands-on networking and cabling skills, familiarity with Azure/Entra ID and Microsoft 365 administration, backup solution experience (Veeam or Windows Server Backup), and strong Excel/Word proficiency. A valid driver’s license is required for travel to remote locations. Nice to Have Network+, Security+, or AZ-104/MD-102 certification; experience with Cisco, Meraki, or Ubiquiti gear; PowerShell scripting; SharePoint or SQL Server experience. Powered by JazzHR

Benefits & conditions

$67,392-101,088 per year Explore opportunities with Home Office, part of the Optum family of businesses. We are dedicated to helping people feel their best, including our team members who create meaningful…
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