IT Engineer - Infrastructure Network

Network and Related Architecture Administration and Support

• Securely maintain and support the internal and external corporate network infrastructure including all routers, switches, firewalls, wireless, and virtual networking equipment.
• Further assist with network system administration including DNS, DHCP, and other IPAM functionality.
• Provide technical leadership across the company for network infrastructure.

Secure Cloud Communication Administration

• Create, maintain, and support secure communication between corporate networks and remote networks, include business to business VPN, remote access VPN, and cloud systems connectivity, with special emphasis on Salesforce and AWS environments.

Network Systems Administration & Monitoring

• Administer and support the various systems in use by the information technology team, including virtual environments, identity and access management, and Windows and Linux systems.
• Implement and support monitoring of systems, both on-premises and in the cloud, using Splunk or similar systems.
• Develop and enhance monitoring configurations to ensure visibility.

Tickets & Escalations, Incident Response & Investigation

• Evaluate escalation requests from front line support teams and provide approvals or alternative guidance as required.
• Investigate reported incidents, creating thorough documentation of all activity and findings.
• Analyze complex issues and provide custom solutions to further business and customer needs involving networking, virtual private network (VPN) services, firewall requests, and other networking services.

Vulnerability, Network, Firewall, and Identity Management

• Participate in and advise on routine vulnerability scans and penetration tests.
• Analyze vulnerability results and manage the remediation process.
• Establish vulnerability performance indicators and develop reports.
• Collaborate with other infrastructure team members with identity management and multi-factor authentication.

Network and Security Design Development

• Participates in network and security design, configuration, and testing activities for both corporate and customer facing network infrastructure.
• Investigates, tests, recommends, and implements.
• Related duties as assigned.

• Bachelor’s degree in Computer Science, Computer Engineering, or related field, or equivalent experience (M.S. preferred).
• 5+ years of experience in a network infrastructure administration role. Network related certifications (e.g., CCNA, CCNP, CCIE, PCNSE) preferred.

Other Experience & Requirements

• Demonstrated experience with complex LAN, VxLAN, WAN, and multi-site Data Center routing, switching, and ISP environments in multiple vendor environments including Cisco and VMWare virtual networking
• Demonstrated experience with Cico ACI network micro-segmentation multi-Pod environment
• Strong understanding of network routing and switching protocols required, with demonstrated skills in BGP, OSPF, EIGRP and network services such as DNS, DHCP, and IPAM and associated management systems
• Strong familiarity with firewall and VPN technologies in a Palo Alto ecosystem with multiple firewalls managed by Panorama
• Experience with cloud network and/or security desirable, specifically Azure and Oracle Cloud Infrastructure
• Familiarity with network configuration, automation tooling, telemetry, and authentication technologies
• Familiarity with enterprise level wireless networking, and associated systems and controllers, with preference for Aruba experience
• Familiarity with SIEM technologies, Splunk preferable
• Resourcefulness and self-motivation with the ability to work independently is required
• Strong time management skills and attention to detail
• Ability to multi-task activities with shifting priorities, Applicants must be at least eighteen (18) years of age at the time of application.

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * Frequent standing, walking, bending, and reaching during equipment installation or servicing.
• Travel to Lumos locations as needed, including occasional overnight stays.
• Work in office, field, and construction site environments in various weather conditions.
• Continuous use of vision, hearing, speech, and reasoning to perform job duties.

Benefits & Perks

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Lumos is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. After the merger of Lumos Networks and North State in 2022, we quickly rose to become a leading fiber internet provider. And as of April 1, 2025, we’ve joined forces with T-Mobile to launch T-Fiber-a joint venture that blends Lumos’ infrastructure expertise with T-Mobile’s national reach to bring fiber to more homes than ever before.

We currently connect over 475,000 homes, businesses, and multi-family buildings across nine states in the East and Midwest. With major growth in markets like Ohio, Alabama, Florida, and Georgia-and a shared goal of reaching 12 to 15 million homes by 2030-Lumos is playing a vital role in closing the digital divide.

Our Mission and Values

At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can’t be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.

We believe that the past is over, and the future is fast. That’s why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there’s no hierarchy, only hustle.

We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.

We’re passionate about our customers’ experience. Their futures don’t stand still, and neither do ours. We’ll never stop reinventing ourselves to meet our customers’ evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people’s lives.