Partner Operations Analyst, Food Access

You will play an integral role in supporting Project DASH. Your operational excellence will be a primary reason that partners choose our platform to serve their communities to deliver tens of millions of meals every year.

You will be the operational backbone of our team, mastering our internal tools to ensure that partners are set up to succeed on our platform. You will ensure that our team addresses any issues our partners experience promptly and with empathy. You will manage relationships with many of our Project DASH partners, and you will train and onboard new partners. You will focus on supporting our US partners, though your portfolio will expand to include international partners. Additionally, a significant part of this role is managing our Partner Support Specialist, who you will work with closely to ensure stellar partner support.

You will report into our Global Sustainability and Community Impact Team within the Public Policy organization., * Gain hands-on, detailed fluency with our logistics platform to unlock its full value for our community partners

• Demonstrate customer obsession by ensuring partners consistently receive timely and helpful responses to their inquiries
• Deeply understand and anticipate partner needs, building relationships grounded in trust
• Onboard and train new partners, ensuring that they feel supported
• Work both independently and collaboratively, including with cross-functional teams
• Conduct data-driven analysis of complex partner issues and escalate to cross-functional partners as needed, At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

• You have 2+ years of experience in operations, partner management, program management, consulting, strategy, or related experience
• You have a Bachelor’s Degree
• You are passionate about our mission to broaden food access; comfortable in (though not required to have direct experience in) the nonprofit sector
• You build trust with partners, cross functional partners, and external stakeholders through clear, empathetic communication
• You are a structured problem-solver who can use SQL to analyze data and drive decisions
• You thrive in fast-paced environments, prioritizing well across competing demands
• You are detail-oriented and an eager learner, using your knowledge to improve processes

Pulled from the full job description

• Paid parental leave
• Parental leave

The Global Sustainability and Community Impact Team is a dynamic group working to help communities, merchant partners, and Dashers thrive. From broadening food access, to supporting small businesses through innovative partnerships and programs, to promoting environmental sustainability through the power of the DoorDash platform, we are at the cutting edge of public policy and community issues. Through our flagship Food Access initiative, Project DASH, social impact organizations have completed over 8 million deliveries of an estimated 135 million meals to people in need across the US and Canada., The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.