IT Support Engineer L2/Desktop Engineer - (3+ yrs Exp Req)

Are you an IT professional who thrives on helping people, not just closing tickets? Do you believe that fixing a problem is only half the job-the other half is making sure the client is absolutely thrilled with the service they receive? If so, keep reading…

At Hodgson Consulting & Solutions, we don’t just track ticket stats-we measure success by customer satisfaction. We’re looking for a customer-focused, resourceful, and personable IT Support Engineer to provide onsite and remote support to our clients. If you love solving problems, making tech less frustrating for users, and delivering service that makes people say “Wow!”-we want you on our team.

*This is an in-office position based in Buffalo Grove, IL, with travel to client sites as needed. We’re looking for someone who enjoys collaborating in person, bouncing ideas off colleagues, and engaging directly with clients., * Providing exceptional onsite and remote IT support for clients

• Troubleshooting and resolving hardware, software, and network issues
• Communicating clearly with non-technical users to ensure they feel supported, not just “fixed”
• Installing, moving, and setting up computer equipment, including occasionally lifting and transporting up to 50 lbs.
• Staying ahead of the game by learning new tech and improving your skills (we invest in YOU!)
• Collaborating with a team that values your input, ideas, and expertise, * What certifications have you completed (e.g. CompTIA, Microsoft, Cisco, etc.)?

• A people-first IT pro with a minimum of 3 years of IT Support experience, (MSP experience a plus)
• A proven problem solver with a strong track record of customer satisfaction
• Confident troubleshooting Windows, Microsoft 365, and core business applications
• Experienced with operating systems, business applications, printing systems, and networks
• Certified in CompTIA A+, Network+, Security+ and/or Microsoft or Cisco certifications
• A great communicator with a “desk-side manner” that puts clients at ease
• Calm under pressure, able to juggle multiple client needs without breaking a sweat
• Someone who thrives in a fast-paced, NO DRAMA environment
• Detail-oriented, systematic, and hungry to learn and grow
• Physically able to lift and transport up to 50 lbs. of computer equipment, Valid driver’s license & proof of insurance required (some onsite travel)

Ability to work after hours when needed

If you’re excited about working for a growing company where your contributions truly matter, apply today!, * IT Support: 3 years (Required)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Competitive salary

Health & dental insurance

Paid time off, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance