End User Support Specialist (on-site Aldermaston)

repairs Troubleshoot Windows client OS Perform limited software troubleshooting Support endpoint encryption and WSUS updates Administer Active Directory and assist with SCCM deployments Staff the Tech Bar for walk-in support Hardware Build Build standard and non-standard desktops refurbish devices for deployment Perform warranty and non-warranty repairs Manage break/fix stock and asset records Maintain accurate device and print asset records complete periodic audits Document and improve processes maintain team SharePoint Printing / Managed Print Services (MPS) Maintain networked HP multifunction printers and manage consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference Rooms, VIP & Events Manage 250+ conference rooms and conduct assurance visits Liaise with AV suppliers for incident resolution and design requirements Respond to last-minute VIP support requests Networking (Foundational) Perform CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership and customer service managers Essential Skills & Qualifications Strong EUC hardware knowledge and hands-on break/fix experience (HP/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset structured and methodical approach Team-oriented promotes collaboration and knowledge sharing Professional, positive, proactive, calm under pressure Politically aware, reliable, and conscientious Continuous service improvement mindset TPBN1_UKTJ