Global It Operations Engineer - Hybrid (Remote?Friendly)

About Adragos PharmaAdragos Pharma is one of the fastest?growing CDMOs in Europe.Our mission is to build a best?in?class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients.Over the past years, we have acquired several sites across Europe and Asia and continue to grow.The global IT function plays a key role in enabling this growth by providing reliable, secure and standardised IT services across the group.What we offerYou can expect a varied and responsible role with strong international exposure.From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.A responsible and hands?on role in a dynamically growing company in the pharmaceutical industryThe opportunity to actively support and improve global IT processes and standardsExposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsClose collaboration with international stakeholders and local IT teams across our sitesAn open, collegial and professional team atmosphereFlexible working hours and the possibility to work from homeRegular exchange with international colleagues and cross?functional teamsPositionBarcelona, Spain.Hybrid working model with a combination of regular office presence and home office.Your missionIn this role, you will support the day?to?day operations of our global IT environment, focusing on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.Your responsibilitiesSupport global user onboarding, offboarding and access changes across the Adragos GroupAdminister Microsoft 365 users, groups, shared mailboxes and distribution listsSupport Microsoft licence assignments, clean?up activities and basic cost controlMaintain access?related documentation, standard operating procedures and support the standardisation of joiner, mover and leaver processes across sitesSupport daily Microsoft 365 administration and operational IT requestsAssist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issuesSupport deployment tracking for security tools and corporate applicationsAct as L1/L2 support for corporate IT tickets and selected global escalationsPerform first?level reviews of cybersecurity alerts and operational noise in tools such as WithSecure, Microsoft Defender and related platformsEscalate relevant findings to the senior global system administrator and external cybersecurity providers where requiredTrack remediation actions and follow up with local IT teams when neededMonitor and maintain the corporate IT ticket queue, improve ticket quality, categorisation and routing, and support local IT teams with correct ticket handling and escalation disciplineMaintain the global ITSM tool from an operational perspective and identify recurring ticket patterns, standard fixes or automation opportunitiesDraft and maintain IT procedures, technical documentation, checklists and network/service overviewsSupport documentation required for regulated pharmaceutical environments, including change?control evidence where applicableHelp maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to dateSupport the senior global system administrator in selected infrastructure and cloud topicsAssist with Microsoft Azure operational tasks under supervisionSupport basic hybrid infrastructure activities, including Windows Server, Active Directory and network?related documentationParticipate in infrastructure projects as operational support, while not acting as the primary architectYour profile2-4 years of experience in IT operations, systems administration, endpoint management or L2 supportExperience with Microsoft 365 administrationA basic understanding of Microsoft Entra ID and/or Active DirectoryA good understanding of Windows *** and standard workplace supportA basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routingExperience working with ticketing systemsThe ability to follow structured processes and document your work clearlyA hands?on, service?oriented and reliable way of workingStrong analytical thinking and the ability to identify recurring issues and improvement opportunitiesThe ability to communicate clearly with different stakeholders, including local IT teams, end users and external providersA structured, careful and solution?oriented mindsetA high level of ownership and willingness to take responsibility for your tasksFluent in EnglishSpanish language skills are an advantage.German language skills are a plus, but not mandatory.Additional qualificationsExperience with Microsoft IntuneBasic exposure to Microsoft AzureBasic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordinationExperience with Microsoft Defender or similar security toolingExperience in regulated environments such as pharma, life sciences, ISO *** or GxPBasic scripting or automation experienceFoundational certifications such as MS?900, AZ?900, SC?900, CompTIA Network+ or Security+BenefitsVaried and responsible role with strong international exposureOpportunity to actively support and improve global IT processes and standardsExposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsClose collaboration with international stakeholders and local IT teams across our sitesOpen, collegial and professional team atmosphereFlexible working hours and the possibility to work from homeRegular exchange with international colleagues and cross?functional teams#J-*****-Ljbffr

applicableHelp maintain global IT standards and operational instructions and support audit readiness by keeping operational documentation up to dateSupport the senior global system administrator in selected infrastructure and cloud topicsAssist with Microsoft Azure operational tasks under supervisionSupport basic hybrid infrastructure activities, including Windows Server, Active Directory and network?related documentationParticipate in infrastructure projects as operational support, while not acting as the primary architectYour profile2-4 years of experience in IT operations, systems administration, endpoint management or L2 supportExperience with Microsoft 365 administrationA basic understanding of Microsoft Entra ID and/or Active DirectoryA good understanding of Windows *** and standard workplace supportA basic understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN and routingExperience working with ticketing systemsThe ability to follow structured processes and document your work clearlyA hands?on, service?oriented and reliable way of workingStrong analytical thinking and the ability to identify recurring issues and improvement opportunitiesThe ability to communicate clearly with different stakeholders, including local IT teams, end users and external providersA structured, careful and solution?oriented mindsetA high level of ownership and willingness to take responsibility for your tasksFluent in EnglishSpanish language skills are an advantage. German language skills are a plus, but not mandatory.Additional qualificationsExperience with Microsoft IntuneBasic exposure to Microsoft AzureBasic cybersecurity operations experience, for example in alert review, endpoint protection or MDR/SOC coordinationExperience with Microsoft Defender or similar security toolingExperience in regulated environments such as pharma, life sciences, ISO *** or GxPBasic scripting or automation experienceFoundational certifications such as MS?900, AZ?900, SC?900, CompTIA Network+ or Security+BenefitsVaried and responsible role with strong international exposureOpportunity to actively support and improve global IT processes and standardsExposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsClose collaboration with international stakeholders and local IT teams across our sitesOpen, collegial and professional team atmosphereFlexible working hours and the possibility to work from homeRegular

About Adragos PharmaAdragos Pharma is one of the fastest?growing CDMOs in Europe. Our mission is to build a best?in?class network of pharmaceutical manufacturing sites through acquisitions and operational excellence, supporting access to affordable and safe medicines for patients. Over the past years, we have acquired several sites across Europe and Asia and continue to grow. The global IT function plays a key role in enabling this growth by providing reliable, secure and standardised IT services across the group.What we offerYou can expect a varied and responsible role with strong international exposure. From day one, you will be involved in key operational IT topics, work closely with our global and local IT teams, and contribute to the continuous improvement of our IT services, processes and documentation.A responsible and hands?on role in a dynamically growing company in the pharmaceutical industryThe opportunity to actively support and improve global IT processes and standardsExposure to Microsoft 365, endpoint management, cybersecurity operations and infrastructure topicsClose collaboration with international stakeholders and local IT teams across our sitesAn open, collegial and professional team atmosphereFlexible working hours and the possibility to work from homeRegular exchange with international colleagues and cross?functional teamsPositionBarcelona, Spain. Hybrid working model with a combination of regular office presence and home office.Your missionIn this role, you will support the day?to?day operations of our global IT environment, focusing on Microsoft 365 administration, identity and access management, endpoint operations, cybersecurity support, ticketing and documentation.Your responsibilitiesSupport global user onboarding, offboarding and access changes across the Adragos GroupAdminister Microsoft 365 users, groups, shared mailboxes and distribution listsSupport Microsoft licence assignments, clean?up activities and basic cost controlMaintain access?related documentation, standard operating procedures and support the standardisation of joiner, mover and leaver processes across sitesSupport daily Microsoft 365 administration and operational IT requestsAssist with endpoint management activities via Microsoft Intune, including device compliance, BitLocker, OneDrive, Teams and standard workplace issuesSupport deployment tracking for