Data Center Operations Manager

The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise-scale data center environment.

This role is designed for a working leader-someone who actively participates in day-to-day technical operations while leading a team of technicians and engineers to deliver reliable, high-quality outcomes. You will play a key role during the initial deployment phase, supporting infrastructure bring-up, commissioning, and operational readiness. As the data center transitions into steady-state operations, you will take ownership of site performance, team execution, and operational consistency.

This position combines technical depth with operational leadership, requiring a leader who is comfortable being on the floor solving problems while also setting priorities, coordinating work, and driving accountability across the team.

You will work closely with cross-functional infrastructure teams, vendors, and stakeholders, making clear and professional communication in English (written and verbal) essential for success in this role.

This role offers continuity across both deployment and operational phases and is part of a broader program focused on building a stable, high-performing infrastructure environment.

How You Make an Impact:

• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities
• Serve as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)
• Lead by example in maintaining uptime, operational discipline, and service delivery standards
• Work alongside technicians and engineers to ensure efficient execution of all on-site activities
• Own end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systems
• Oversee vendor and colocation activities, remaining directly engaged in execution and issue resolution
• Maintain accountability for incident tracking, resolution, reporting, and continuous improvement initiatives
• Lead, mentor, and develop a team of technicians and engineers

• Set priorities, coordinate daily work, and ensure alignment with operational objectives Foster a culture of accountability, responsiveness, and high performance

• Drive capacity planning efforts to ensure scalability and operational efficiency
• Identify and implement process improvements based on operational insights
• Lead continuous improvement initiatives focused on reliability and performance
• Lead and execute data center projects, including deployments, migrations, and infrastructure upgrades
• Act as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are met
• Collaborate cross-functionally while maintaining strong execution focus
• Support budgeting and cost control through oversight of asset utilization and procurement
• Ensure accurate tracking and management of data center assets and inventory
• Balance operational requirements with cost efficiency

• Minimum 10 years of experience in data center operations or similar infrastructure environments
• Proven experience in hands-on technical roles within data center
• Prior experience in a leadership or supervisory capacity, with a focus on hands-on operational leadership
• Experience supporting data center build-outs, deployments, or infrastructure upgrades (strongly preferred)
• Strong English communication skills (written and verbal) are required for coordination with global teams and stakeholders
• Proven ability to operate as a working manager, balancing hands-on execution with leadership responsibilities
• Strong technical knowledge of data center infrastructure, including compute, networking fundamentals, and facilities systems
• Excellent troubleshooting and incident management capabilities
• Experience managing vendors and colocation environments
• Strong project execution and operational planning skills
• Experience in capacity planning, asset management, and process improvement
• Experience managing colocation environments and vendor relationships
• Demonstrated experience leading incident response and operational execution
• Experience with capacity planning and performance optimization
• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus
• Strong organizational, documentation, and communication skills
• Ability to perform effectively in high-pressure, high-availability environments
• Strong interpersonal skills with the ability to lead, influence, and collaborate across teams

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.