Applications Administrator (Systems & Database - Senior)

Colorado Springs Utilities is seeking a Senior Application Administrator to deliver advanced, hands-on support for enterprise applications within our IT Customer Portfolio. This role is centered on operational excellence-maintaining system stability, resolving complex production issues, and ensuring critical applications run reliably every day. You’ll partner closely with infrastructure teams, DBAs, vendors, and a Technical Lead, serving as a key technical expert responsible for system health, performance, and availability.

Work model: Hybrid (up to 2 days remote / 3 days on-site)

What You’ll Do:

• Provide advanced administration and operational support for Linux-based enterprise applications
• Support Oracle Utilities platforms (C2M, CCB, MDM) across the Meter-to-Cash lifecycle
• Troubleshoot and resolve complex cross-stack issues; escalate strategically when needed
• Participate in a 24x7 on-call rotation (every ~5-6 weeks) to ensure system continuity
• Perform routine and advanced maintenance, including:
• Patching and minor upgrades
• Backups, restorations, and environment cloning
• Configuration updates and deployment support
• Administer and troubleshoot application servers such as WebLogic, Tomcat, Jetty, or similar
• Support batch processing, job scheduling, and integrations to ensure reliability
• Conduct performance analysis and tuning; identify bottlenecks and partner on solutions
• Investigate recurring issues and drive long-term stability improvements
• Maintain runbooks, documentation, and operational procedures
• Follow established change, incident, and support processes while collaborating with peers

• A hands-on technical expert who enjoys solving complex production challenges
• Calm and methodical under pressure, especially during high-impact incidents
• Independent yet collaborative within a structured operational model
• Detail-oriented with a strong focus on reliability, performance, and consistency
• Clear communicator who can translate technical findings effectively, * Strong experience in Linux-based application administration
• Proven track record supporting enterprise production systems
• Experience with Oracle databases (SQL troubleshooting, performance analysis)
• Hands-on experience with Java application servers (WebLogic, Tomcat, Jetty, etc.)
• Background in application maintenance, patching, and operational support
• Understanding of batch processing, scheduling, and system integrations
• Familiarity with structured support processes and documentation standards
• Exposure to Git/GitHub for version control

Qualifications:

• 3-5+ years of experience in application, systems, or database administration
• Bachelor’s degree in IT, Computer Science, MIS, or equivalent experience
• Experience supporting business-critical, high-availability systems
• Prior participation in an on-call production environment
• Strong grasp of troubleshooting, root cause analysis, and incident resolution

Preferred/Nice to Have:

• Experience with Oracle Utilities (C2M, CCB, MDM)
• Cross-stack performance tuning (application, middleware, database)
• Scripting/automation (Shell, Python, etc.)
• Monitoring, alerting, and log analysis tools
• Background in utilities, regulated industries, or large enterprise environments

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

• Exerting up to 10 pounds of force occasionally (1/3 of the time), and/or a negligible amount of force frequently (1/3 to 2/3 of the time) to lift, carry, push, or pull objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary only if walking and standing are required only occasionally, and all other criteria are met.
• Positions in this class typically require talking, hearing, seeing, and repetitive motions within an office working environment.

Time Off to Recharge

• Vacation - Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave -3 days per year
• Paid Holidays -12 paid holidays per year
• Sick Leave - 12 days per year for personal or family health needs
• Vacation Buy - Option to purchase up to 40 additional hours annually

Health & Wellness - Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you’re enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans
• Long-Term Care Insurance: Available for purchase to support extended care needs

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness, * Starting pay will be based on the successful candidate’s experience, education, and training; however, those with limited direct experience could start below the posted pay range.
• If a single pay rate is posted, the job starts at that rate regardless of previous experience, education, and training.
• Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.

Colorado Springs Utilities, a four-service utility provider with a 100-year reputation of integrity, gives you an experience unmatched by other utility companies. We continuously strive to stay ahead of the business curve with our established priority to update and incorporate state-of-the-art technology and provide a work culture dedicated to innovation, collaboration, and synergy. In fact, we were recently awarded the Diamond Designation from the American Public Power Association (APPA), recognizing our utility for having some of the highest ratings in reliability, safety, workforce development, and system improvements among the more than 2,000 public utilities in the nation. Nestled at the base of the Rocky Mountains, Colorado Springs is the perfect blend of mountain and city living. With over 300 days of sunshine a year, you will enjoy nature at its finest while residing in the sixth most desirable place to live in the United States (according to U.S. News & World Report, 2021).

Our Commitment to Our Employees… Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don’t just say people are important - we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.