OSS (Onsite Support Services) Technician

We are looking for an experienced OSS (Onsite Support Services) Technician to provide onsite IT support at our client’s location in Crystal Springs, MS. This is a full-time onsite opportunity for an initial 90-day engagement, with a strong possibility of extension based on business needs and performance., * Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals.

• Troubleshoot hardware, software, and operating system issues.
• Handle incidents, service requests, hardware replacements, and break/fix support.
• Install, configure, and update Windows operating systems and approved enterprise applications.
• Perform hardware diagnostics, repairs, and preventive maintenance.
• Support system imaging, deployment, migration, and refresh activities.
• Install, configure, and maintain approved software applications.
• Ensure compliance with software licensing and organizational standards.
• Perform basic network troubleshooting including LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
• Coordinate with remote infrastructure and network teams for escalated issues.
• Support conference room AV equipment and meeting room technologies.
• Track IT assets, accessories, and inventory accurately.
• Manage device issuance, recovery, replacement, and disposal following company procedures.
• Maintain accurate incident and service request documentation using ITSM tools.
• Update knowledge base articles when required.
• Provide regular status updates to the Regional IT Manager.

• Minimum 2+ years of experience in Desktop Support, IT Support, or Technical Support.
• Strong troubleshooting experience with Windows 10/11 and Microsoft 365.
• Experience supporting desktops, laptops, printers, scanners, and peripheral devices.
• Hands-on experience with ITSM tools such as ServiceNow, JIRA, or similar.
• Intermediate English communication skills (written and verbal).
• Ability to work independently in an onsite client environment.
• Windows 10/11 administration and troubleshooting.
• Microsoft Office Suite and Microsoft 365.
• Basic Microsoft 365 administration.
• Hardware troubleshooting and replacement.
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
• Remote support tools such as TeamViewer and AnyDesk.
• Exposure to SCCM and/or Microsoft Intune is preferred.
• Experience supporting enterprise environments.
• Knowledge of Mobile Device Management (MDM) solutions such as Microsoft Intune.
• Excellent customer service and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated and capable of working independently.
• Strong organizational and time management skills.