Associate Broadcast & IT Support Engineers

The Associate Broadcast & IT Support is tasked with timely and professional support in a fast

paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required.

Associate Broadcast & IT Support Engineers demonstrate expertise in analyzing and solving complex technical problems and are able to work independently and autonomously in a team-based environment. Ability to manage workload and workflow for a group of peers with assistance from management is essential.

This position will primarily provide field support but will also spend time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field.

Your Role Accountabilities…

• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations. This includes equipment transport, set-up, operation and breakdown and may also include truck maintenance. CNN SNG trucks are multi-path mobile production platforms thus requiring one to be well versed in the operation and maintenance of on-board systems such as cameras, switchers, routers, encoders, RF and specialized transmission gear (MIMO, COFDM, bonded cellular).
• Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment. Coordinate technical installation with vendors and/or production teams.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work. Use of 1) AutoCad for system documentation and 2) ITSM ticketing tool to log incidents/requests. Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
• Demonstrates experience with television or multimedia production workflows
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
• Ability to work all shifts associated with 24x7x365 production environments
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments

DESIRABLE REQUIREMENTS:

• Willingness to learn WBD proprietary equipment and applications
• Exposure to technology companies such as Sony, Harmonic, Evertz, etc.
• Microsoft network certification or similar
• Software programming skills (HTML, V.B., C++, scripting, etc)
• Autocad, MS Office Suite, Visio experience
• Familiarity with ITSM Service Management processes

REQUIRED EDUCATION:

• 2 or 4 year technical degree, preferably electronics or computer engineering (or equivalent education/experience/training).
• Demonstrated knowledge of computer desktop hardware/applications and data networking.

PREFERRED EDUCATION, TRAINING, LICENSING, OR CERTIFICATION:

• Specific certifications may be required to work on proprietary equipment/systems (e.g., Cisco, Harmonic).

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.