System Administrator

Duties and responsibilities (include, not limited to): - Serve as the first point of contact for internal customers seeking technical assistance over the phone, email, or face-to-face - Perform (remote) troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Escalate unresolved issues to the next level - Identify and suggest possible improvements on procedures - Install and configure computer hardware, software, systems, networks, printers, and scanners - Monitor and maintain computer systems and networks - Respond in a timely manner to service issues and requests - Set up accounts for new users and closing down for leavers - Repair and replace equipment as necessary - Test new technology

Knowledge, skills, and attitude - Bachelors’ Degree or equivalent level in experience in IT/IS - Proven experience as a help desk technician or other IT support role - Excellent working knowledge of office automation products, databases and remote control - Superior understanding of computer systems, mobile devices and other tech products - Ability to diagnose and resolve basic technical issues - Professional level proficiency in English, both verbal and written - Excellent communication skills - Customer-oriented and cool-tempered

IT Recruitment is looking for her client in Amsterdam for a System Administrator. The role sets up computer and other IT equipment and helps prevent, identify and resolve problems with IT hardware and software.