IT Support Specialist

Current Situation is a fast-growing technology company transforming how consumers discover bars, restaurants, and entertainment venues through live streaming and real-time venue experiences. We are seeking an IT Support Specialist who will serve as the first point of contact for technical support, ensuring our employees, field teams, and clients have the tools and assistance they need to be successful.

This role blends technical troubleshooting, customer service, and problem-solving. You’ll help maintain our technology infrastructure, resolve technical issues, support hardware and software deployments, and contribute to the reliability and efficiency of our growing organization., * Provide first-level technical support for employees, field representatives, and clients via phone, email, and remote support tools.

• Troubleshoot hardware, software, network, and connectivity issues across multiple devices and operating systems.
• Install, configure, and maintain computers, mobile devices, peripherals, and software applications.
• Assemble, configure, and test camera controller hardware, including loading and updating firmware, verifying device functionality, and troubleshooting basic hardware or firmware issues.
• Assist with user account setup, password resets, permissions, and access management.
• Document support requests, resolutions, and recurring issues within the company’s ticketing system.
• Escalate complex technical issues to appropriate resources while maintaining ownership of the customer experience.
• Support onboarding and offboarding by preparing equipment, configuring accounts, and ensuring technology readiness.
• Assist with maintaining company technology inventory and equipment records., * Technical issues are resolved quickly with minimal disruption to business operations.
• Employees and clients receive timely, professional, and effective support.
• High customer satisfaction ratings and positive feedback from users.
• Reliable onboarding and offboarding processes with minimal downtime.
• Accurate documentation and continuous improvement of support processes and technology resources.

This is an opportunity to help build the technology foundation of a growing company. You’ll work alongside an innovative team, solve meaningful technical challenges, and play a direct role in keeping our employees and customers connected. As Current Situation continues to expand, you’ll have opportunities to grow your technical expertise and take on increasing responsibility within our IT organization. Learn more at cslive.com.

Pay: $50,000.00 - $60,000.00 per year

• Proven experience in IT support, help desk, desktop support, or technical support.
• Strong troubleshooting skills across Windows, macOS, mobile devices, and common business applications, Linux.
• Practical experience using generative AI tools such as ChatGPT and Claude to research technical issues, assist with troubleshooting, draft documentation, summarize information, and improve workflow efficiency.
• Working knowledge of Microsoft 365, networking fundamentals, cloud-based applications, and user account administration.
• Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and the ability to prioritize multiple support requests.
• Comfortable working independently in a fast-paced, growing environment.
• Experience supporting remote users and mobile workforces is a plus.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred (or equivalent experience).
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Google Workspace are a plus.

3.73.7 out of 5 stars Amarillo, TX 79172 Hybrid work $50,000 - $60,000 a year - Full-time