Forward Deployed Engineer

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back?office systems in any language or cultural context.Role OverviewAs a Forward Deployed Engineer (FDE) at Wonderful, you’ll solve high?impact, real?world problems alongside enterprise customers and own work from first principles through production outcomes.You’ll work directly with customers to understand critical workflows, design AI?driven solutions, and deploy agents that operate reliably in production.You’ll own projects end?to?end from problem definition, system design, to launch and iteration - and be accountable for real business impact.This is a hands?on generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI?driven organizations.What You’ll DoPartner with customers to understand operational challenges and success criteriaTranslate open?ended problems into clear technical designs and implementationsBuild AI agents that integrate with customer systems and perform real tasksOwn deployments, including reliability, performance, and continuous improvementTest with real data, measure outcomes, and iterate based on resultsCollaborate with Product & Engineering to ship high?quality solutionsContribute to tools, documentation, and best practices that scale customer deliveryWhat We’re Looking For5+ years of experience in software engineering or technical problem?solving rolesStrong fundamentals in software design, system thinkingExperience working across systems, integrations, and data flowsComfort working directly with customers and owning ambiguous problemsClear communication skills and a strong ownership mindsetCuriosity and interest in building AI?powered systems that work in practiceNice to HaveExperience in forward?deployed, solutions engineering, or customer?facing rolesExposure to AI agents, automation, or conversational systemsExperience operating and improving production systems#J-*****-Ljbffr

This is a hands?on generalist role for engineers who enjoy navigating ambiguity, learning quickly, and working across systems while partnering with enterprises as they become AI?driven organizations.What You’ll DoPartner with customers to understand operational challenges and success criteriaTranslate open?ended problems into clear technical designs and implementationsBuild AI agents that integrate with customer systems and perform real tasksOwn deployments, including reliability, performance, and continuous improvementTest with real data, measure outcomes, and iterate based on resultsCollaborate with Product & Engineering to ship high?quality solutionsContribute to tools, documentation, and best practices that scale customer deliveryWhat We’re Looking For5+ years of experience in software engineering or technical problem?solving rolesStrong fundamentals in software design, system thinkingExperience working across systems, integrations, and data flowsComfort working directly with customers and owning ambiguous problemsClear communication skills and a strong ownership mindsetCuriosity and interest in building AI?powered systems that work in practiceNice to HaveExperience in forward?deployed, solutions engineering, or customer?facing rolesExposure to AI agents, automation, or conversational systemsExperience operating and improving production systems #J-*****-Ljbffr