IT Support Specialist

The IT Support Specialist is responsible for providing prompt, professional technical support and maintaining reliable, secure, and efficient technology resources across the organization. This position is ideal for a service-oriented individual who is organized, detail-focused, collaborative, and committed to delivering an excellent user experience while supporting the organization’s technology needs., * Provide prompt and professional support for hardware, software, network, and connectivity issues.

• Respond to and resolve helpdesk tickets while delivering excellent customer service.
• Set up, configure, deploy, maintain, and replace workstations and technology equipment.
• Support employee onboarding and offboarding activities, including account setup, user access management, and equipment preparation.
• Assist with Microsoft 365 administration, including Teams, Outlook, OneDrive, SharePoint, and user account support.
• Provide technology support for meetings, training sessions, and company events.
• Assist with network, cybersecurity, and systems administration tasks under the guidance of the Systems & Operations Team.
• Maintain accurate documentation, inventory records, technology assets, and support procedures.
• Collaborate with vendors and internal teams to resolve technology issues and improve system performance.
• Participate in technology projects and continuous improvement initiatives.
• Perform other duties as required.

• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent customer service and interpersonal communication skills.
• Ability to explain technical concepts effectively to non-technical users.
• Excellent organizational skills and attention to detail.
• Strong time management skills and the ability to manage multiple priorities.
• Ability to work both independently and collaboratively within a team environment.
• Ability to prioritize tasks and adapt to changing business needs.
• Commitment to maintaining confidentiality, data security, and technology best practices.
• Proficient in Microsoft 365 applications and technology support tools.
• Valid U.S. driver’s license., * Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; or equivalent combination of education and work experience.
• Professional experience in IT support, helpdesk operations, or systems support preferred.
• Experience supporting Microsoft 365 environments preferred.
• Familiarity with networking concepts, including IP addressing, DNS, wireless connectivity, and VPNs preferred.
• Experience working with ticketing systems and remote support tools preferred.
• Exposure to Azure, Active Directory, cybersecurity practices, and/or network administration preferred.
• Experience with Zoho applications is a plus.
• CompTIA A+ certification or a similar technical certification preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work at a computer for extended periods.
• Ability to travel between office and branch locations as needed.
• Must be able to lift and move technology equipment weighing up to 50 pounds.