IT Support Specialist I - Night

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting.

The schedule is overnight Sunday through Thursday 9:30pm to 6:30am central with Friday and Saturday off

• Implements routine changes on production systems per direction and guidance from Administrators.

• Supports the integration of new technologies into existing infrastructure.

• Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes.

• Deploys standard repeatable build outs.

• Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions).

• Supports routine backup strategies and disaster recovery tests.

• Reviews system performance indicators and raises issues to more senior level team members.

• Assists with monitoring vendors’ release notes and contributes to the implementation of necessary upgrades and patches as required.

• Maintains third-party tools.

• May make proactive suggestions for service improvements.

• HS Diploma or GED; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience.

• 0-2 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.

• Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Strong customer service skills.

• Experience with cloud infrastructure, digital workspace, and storage technology a plus.