System Administrator 2 - San Jose, CA

Manage physical security system support to meet service level agreements

• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation
• Communicate with customers, manufacturers, vendors and technical specialists
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates

Requires two (2)+ years of experience programming/administrating Access Control Systems

• Requires four (4)+ years of experience with installation, troubleshooting and testing of security electronics equipment
• Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Requires a bachelor’s degree in a technical discipline or HS diploma/GED coupled with three (3) additional years of SA experience
• Requires reliable attendance at customer site during work hours required by customer
• Requires the ability to work flexible shifts that include nights and one weekend day
• Requires minimal travel

• Requires reliable transportation Specific desired experience, skills and certifications are as follows:

• Certification in LENEL OnGuard 7.0+ Access Control System
• Certification in Avigilon Digital Video Systems
• Experience programming/administrating Digital Video Systems
• Microsoft SQL Server and Microsoft Server 2008 experience
• Dell Storage Area Networks, Brocade and Cisco network equipment
• Symantec Netbackup software
• Configure and manage UNIX and Windows operating systems
• Install and load system operating software
• CCNA, A+, Network+ Certifications

Abilities

1. Physical Ability Requirements:
2. Lifts at least 100 pounds at one time and 60 pounds for an extended period of time.
3. Relocates a 12-foot stepladder without assistance.
4. Works at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks and all types of ladders.
5. Walks, climbs, lifts, squats, crawls, kneels, pushes, pulls and reaches overhead on a routine and repetitive basis.
6. Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.
7. May use a standard ladder without exceeding the weight limit while carrying tools.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life and disability insurance
• Paid-time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

M.C. Dean is Building Intelligence in the form of cyber-physical solutions for the nation’s most recognizable mission-critical facilities, large-scale infrastructure, and global enterprises.

Our success relies on great people delivering innovative projects and solutions for Fortune 100 companies and the most recognized agencies in government, defense, and security.

Join our more than 3,000 employees worldwide who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together we are creating the integrated systems and technologies that shape the built and cyber-physical world.