Application Specialist (Technology Support)

Technology rollout support (not a consumer call center). You’ll take inbound/outbound calls from technicians/vendors installing hardware in stores, provide first-level troubleshooting, and document updates in tracking tools/email/Excel while juggling multiple projects., * Troubleshoot basic tech issues during store implementations/upgrades

• Handle calls through a queue + make outbound calls as needed
• Update tracking tools, validate systems, send email/Excel updates
• Manage multiple rollout projects; flexibility for shift adjustments as projects require

• HS Diploma/GED
• 1+ year relevant experience
• Strong verbal/written communication; basic problem-solving
• Comfortable on-site work and fast-paced call/queue environment
• MS Outlook/Word/Excel preferred; IT hardware/rollout exposure a plus

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance