Technology Specialist

Provide technical support, services and training to faculty, staff, students and outside organizations for software, hardware, peripherals and audio-visual equipment. Assist with technology projects in assigned areas., * Provide technical support and services to the college community ensuring all classes, equipment and community events (both on and off Collin College campuses) run efficiently.

• Assist students, faculty, staff and vendors with all computer, Internet, wireless access, and media issues. Troubleshoot hardware, software and audio-visual problems.
• Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms, offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure copyright laws are not violated.
• Support all college-owned computers, including installation, imaging, and troubleshooting in accordance with college standards.
• Document all support requests accurately in the ticketing system and ensure timely updates throughout the resolution process
• Participate in district-wide committees as assigned
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

Supplemental Functions

• Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.Perform other duties as assigned.

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities., * Knowledge of multiple types of audio -visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, media formats, etc.

• Knowledge of institutional standard computer software and hardware
• Knowledge of large event multimedia support
• Knowledge of department and college policies and procedures
• Computer and applicable software skills
• Audio-visual skills
• Troubleshooting skills
• Documentation skills
• Interpersonal skills
• Customer Service skills
• Ability to communicate effectively, both orally and in writing
• Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
• Ability to identify and resolve technical issues in a timely manner
• Ability to repair and maintain computers, media equipment, and associated management control software
• Ability to write and utilize technical literature
• Ability to travel to and between campuses throughout the district to provide technical support and attend meetingsAbility to adhere to and enforce the policies, protocols and guidelines set by the department

Physical Demands, Working Conditions and Physical Effort Medium Work - Exerting up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching, and reaching, climbing and balancing, plus pushing, pulling and lifting. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.

Requirements Associate degree from an accredited institution and three (3) years of related work experience.

Equivalency Language High School diploma/GED equivalency and five (5) years of directly related work experience.