Help Desk Technician

We have an exciting opportunity to join the Pravis team as a Help Desk Technician. In this role you will be given a rare look into the wide array of exciting technologies used by our clients. No prior help desk experience is required! All we ask is that you have a life-long passion for technology and exceptional customer service skills.

As a member of our team, you will be gaining priceless experience across the IT industries most prevalent technologies, experience that will move your IT career forward at light-speed. Our team of friendly, video game addicted, twitch-watching, technicians will patiently guide you through the ins-and-outs of supporting our clients.

Listed below are a few of the essential functions of your job. Additional responsibilities may be added to this role as necessary.

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals
• Utilize exceptional Customer Service skills.

• Exceptional verbal and written communication skills.
• Ability to troubleshoot over the phone.

· Customer-oriented attitude.

· Desire to learn new technologies and how to troubleshoot common user issues.

Additional Requirements

• Perform some repetitive motion activities.
• Sit for long periods of time at a desk.
• Coordinate multiple tasks simultaneously.
• Travel may be required.
• May be required to occasionally lift and/or move up to 25 pounds.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pravis is an IT consultancy committed to the deployment of reliable and effective technology solutions for businesses. Our customer list is diverse and offers Pravis team members the opportunity to engage and architect solutions for a wide range of businesses. We are constantly seeking to enhance our team by hiring talented self-starters eager to make a difference. We are particularly interested in individuals who are passionate about technology and problem solving; enjoy working with clients and thrive in challenging creative work environments. Pravis enjoys a fun, cohesive workplace that is committed to treating their staff well and offers the justly deserved flexibility associated with IT work.