System & Support Engineer

Market Securities is expanding its Madrid office and is seeking a System & Support Engineer to join the IT team. This is a hybrid role combining hands-on infrastructure management with end-user support, designed to serve as the primary IT resource for the Madrid office while contributing to the firm’s global IT operations. The successful candidate will be responsible for maintaining a reliable and secure IT environment in Madrid, supporting local staff on a daily basis, and collaborating closely with the central IT team to ensure consistency across all Market Securities offices worldwide., Manage and maintain the local server environment, including Windows Server 2019/2022 and virtualisation platforms (VMware ESXi / vCenter). + Oversee storage systems, Veeam backup and replication, and ensure business continuity through regular recovery testing. + Monitor infrastructure health, system performance and capacity planning to ensure high availability. + Contribute to infrastructure projects: planning, deployment, upgrades and post-implementation documentation. + Apply automation and scripting (PowerShell or equivalent) to improve operational efficiency where applicable. End-User Support + Act as the first point of contact for all IT support needs in the Madrid office, covering hardware, software, connectivity and business applications. + Manage and troubleshoot Microsoft 365, Intune, Teams and SharePoint Online. + Handle endpoint management, device onboarding/offboarding, and user provisioning via Active Directory / Entra ID. + Address and resolve incidents via the IT ticketing system (Freshservice), following ITSM procedures and SLA commitments. + Perform morning system checks, routine health monitoring and proactive follow-up on alerts. + Document recurring issues and maintain up-to-date knowledge-base articles. Security & Compliance + Manage and monitor Trend Micro Cloud endpoint security across all Madrid user devices, ensuring protection, updates and compliance. + Support CNMV and local regulatory compliance requirements from an IT perspective (access logs, login location reports, SIEM event rules). + Collaborate with the central compliance and cybersecurity teams to maintain a secure and audit-ready environment.

Minimum 2/3 years of experience in a combined systems engineering and IT support role. + Proven hands-on experience with Windows Server (2019/2022/2025), VMware (ESXi, vCenter), and storage management. + Solid background in Microsoft 365 administration, Intune and Entra ID. + Experience managing endpoint protection platforms (Trend Micro Cloud One / Vision One preferred). + Familiarity with Veeam backup and replication solutions. + Prior experience in a financial services, brokerage or trading environment is a strong advantage. Technical Skills + Proficiency in scripting and automation: PowerShell preferred; Python or equivalent accepted. + Sound understanding of networking fundamentals and endpoint security principles. + Ability to troubleshoot remotely and communicate technical guidance clearly to non-technical users. Soft Skills & Mindset + Autonomous and structured: capable of managing local IT operations independently with limited on-site supervision. + Proactive: anticipates issues, monitors systems consistently and escalates before incidents become outages. + Service-oriented: professional and responsive in interactions with end users at all levels. + Rigorous documentation habits: keeps knowledge base and technical records up to date. Languages + Spanish: fluent (required - primary working language in Madrid). + English: professional level (required - for communication with the central IT team and global stakeholders). Certifications (preferred) + Microsoft 365 Certified: Modern Desktop Administrator or Azure Administrator Associate. + VMware Certified Professional (VCP).

Market Securities is a fast-growing multi-office financial brokerage with offices in London, Paris, Madrid, Dubai, Monaco, Geneva, New York, Hong Kong, Tunis and Pakistan. The Madrid office is in a strong growth phase, offering the right candidate an opportunity to build and shape the local IT environment from the ground up, with the backing of a well-resourced central IT team. This role offers real autonomy, variety and the satisfaction of being the go-to IT expert for a dynamic, high-performance team. Inscribirse en esta oferta