Data Engineer - CRM

Come and join us as an insightful and innovative Data Engineer - CRM, and be part of something life-changing - helping people with sight loss live the life they choose, As a Data Engineer at Guide Dogs, you’ll deliver resilient, scalable and future proof data solutions and designs, facilitating accurate and optimised ETL processes that maintain data integrity within Guide Dogs’ core business applications. The Data Engineer will be an expert in ETL processes, data integration, and SQL-based analysis, with the ability to manage complex data services, resolve data-related issues, and drive continuous improvements in data quality and automation. You’ll combine strong technical expertise with a proactive approach to ensuring data reliability, compliance, and operational excellence. Our Data Engineer’s play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations., * Maintain, support and enhance existing Extract Transform Load (ETL) pipelines for external data feeds into the platform, ensuring reliability, resilience, monitoring, appropriate documentation and supporting infrastructure, ensuring solutions align with business requirements, architectural standards and operational supportability.

• Provide operational support for business-critical data services, including incident investigation, root cause analysis, feed reconciliation, defect resolution, service requests and proactive management of data quality, pipeline and performance issues.
• Lead structured data investigations using SQL and other analytical tools to identify anomalies, assess impacts and support operational continuity, compliance and continuous improvement.
• Collaborate with fundraising, volunteering, operations, digital and finance teams to optimise data processes, improve data usability and ensure operational changes reflect underlying data dependencies and business needs., As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately. We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes! You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.

Safer recruitment:

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

This is a hybrid role, combining both remote and office-based working. The successful candidate will be required to work from and have the ability to access our Leamington Spa, London, and Reading offices as business needs require. Working hours are Monday to Friday, 9:00am to 5:00pm., You’ll have a structured and analytical approach to managing complex data environments, integrations, and ETL processes. You’ll enjoy working in fast-paced, evolving environments, with a dedicated focus on data quality, operational support, root cause analysis, and continuous improvement, whilst being committed to delivering reliable, compliant, and business-critical data services. You’ll act with integrity and honesty in everything you do. Skills and Competencies:

• Data science or engineering certification (recognised vendor) (or equivalent experience)

• Creation and implementation of technical documentation relating to data, storage, access, acquisition and usage.

• Knowledge of various methods, practices and technologies relating to data integrity, quality and usage.

• Aware of the types of problems in databases, data processes, data products and services and how to resolve.

• Strong Structured Query Language (SQL) skills and ability to identify opportunities to improve and streamline existing processes

Pulled from the full job description

• Annual leave
• Employee discount
• Company pension, We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.

• Real Living Wage Employer

• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits

• The option to buy and sell annual leave

• Discounts and cash-back scheme

• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)

• And lots more!

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