Information Technology Service Delivery Manager - Watford

Our success is built on our people. We believe that when our employees thrive, our business thrives. That’s why we’ve created a culture that encourages collaboration, rewards innovation, and supports continuous development. We are passionate about delivering exceptional customer service while investing in the growth and wellbeing of our teams. About the Role: We are looking for an experienced IT Service Delivery Manager to lead the operational IT department. This leadership role is responsible for ensuring the smooth delivery of IT services across the business while leading our Development and Systems Analysis teams. In this role you will be the link between IT and the wider organisation, managing supplier relationships, driving service excellence, resolving business-critical issues, and creating a culture of continuous improvement. Reporting directly to the Head of IT and Projects , you will work alongside a collaborative IT leadership team. While technical architecture and strategic technology decisions sit with our Technical Governance Forum, you will own the day-to-day delivery, performance, and operational success of our IT services. This is an exciting opportunity for someone who enjoys leadership, stakeholder engagement, problem-solving, and making a difference to business performance. Key role and responsibilities: Lead and Develop Our Technical Teams Manage and inspire a team of Developers and Systems Analysts, including two Senior Developers. Drive team engagement, performance, development, and capability growth. Support onboarding, coaching, succession planning, and career development. Work closely with the PMO Manager to balance project delivery and business-as-usual priorities. Champion best practices across development, testing, documentation, and delivery processes. Build Strong Business Relationships Act as the primary operational liaison between IT and the wider business. Manage escalations and ensure business needs are translated into clear IT actions. Provide clear communication around incidents, service updates, releases, and planned changes. Build trust and confidence in IT through exceptional stakeholder management. Manage Vendors and Third-Party Partners Own day-to-day relationships with key IT suppliers and service providers. Ensure vendors meet contractual obligations, SLAs, and performance expectations. Lead supplier reviews and service performance discussions. Support contract negotiations and vendor governance activities. Drive Incident and Service Management Lead major incident coordination and business communications. Oversee problem management and root cause analysis activities. Ensure issues are resolved effectively while driving preventative improvements. Support out-of-hours releases and major incidents when required. Oversee Service and Application Delivery Ensure critical business applications are effectively managed and supported. Govern change management, release processes, and application performance. Maintain high-quality documentation, operational procedures, and service standards. Coordinate disaster recovery testing and business continuity readiness. Champion Governance, Compliance and Security Ensure IT operations meet governance, audit, compliance, and security requirements. Support GDPR, information security, business continuity, and audit activities. Promote a security-first mindset across operational delivery. Deliver Continuous Improvement Identify opportunities to improve services, processes, tooling, and efficiency. Introduce innovative solutions that add genuine business value. Help optimise IT spending and contribute to budgeting activities. Stay informed on emerging technologies, trends, and opportunities.

Skills and experience required: Experience in an IT Service Delivery, IT Operations, or Service Management role. Proven people leadership experience managing technical teams, including Developers and Systems Analysts. Strong vendor and supplier management expertise. Understanding of the software development lifecycle and delivery methodologies. Experience using tools such as Jira, Confluence, GitHub, or similar platforms. Exposure to technologies including .NET, SQL, and Microsoft Power Platform. Experience managing incident, problem, change, and release processes. Excellent communication and stakeholder management skills. Ability to thrive in a fast-paced environment while effectively managing competing priorities. A proactive mindset with a strong sense of ownership and accountability. Flexibility to occasionally support releases and major incidents outside normal business hours. Desirable ITIL certification or strong service management framework knowledge. Experience within Energy, Utilities, or Financial Services. Exposure to AI, CRM, or data transformation programmes. Understanding of GDPR, information governance, and audit requirements.

What you will receive in return: Competitive salary and benefits package Career progression opportunities Annual profit share bonus Contribution pension scheme Private medical insurance Bupa dental Life insurance & income protection Extra day off on your birthday Enhanced annual leave options Free parking Fresh fruit, snacks, and breakfast daily Access to a personal online learning platform Stunning new office with a welcoming, community-focused environment Incredible company parties and social events

About Us At Corona Energy, we are proud to be one of the UK’s leading independent energy suppliers, with over 30 years of experience supporting businesses across the UK. Today, we supply approximately 14% of the industrial and commercial gas market, serving around 13,000 gas and electricity customers.