Computer Technician

This full-time Computer Technician position is responsible for the technician operations process. The Computer Technician will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality, and be well-versed in computer systems and network functions., Computer Repair

• Repair, refurbish, and upgrade donated desktops and laptops, including disassembly, reassembly, and hardware replacement
• Perform computer troubleshooting, repairs, and hard drive sanitization
• Image computers using disk imaging and automated operating system installation tools
• Load and unload computer equipment and maintain a clean, organized workspace
• Conduct quality control (QC) checks on hard drives and ensure proper image deployment for various devices

Customer Support

• Provide telephone technical support and customer assistance, including updating online orders
• Collaborate with managers to improve processes and meet daily/weekly refurbishment and KPI goals
• Perform additional duties as assigned

• Experience with computer repair, refurbishing, and working in a Windows PC environment
• Familiarity with Windows deployment and imaging preferred
• Strong analytical thinking, attention to detail, and problem-solving skills
• Excellent verbal and written communication skills
• Passion for technology and continuous learning
• Ability to meet deadlines and work independently in a fast-paced, changing environment
• Must be flexible, self-motivated, and adaptable
• Comfortable working in a general warehouse setting

What We Value

• Genuine interest in people, technology, and digital equity
• Compassionate, curious, and community-minded
• Graceful under pressure and adaptable in dynamic situations
• Collaborative teammate who brings energy and empathy to every interaction
• Self-motivated and solutions-oriented thinker
• Previous networking and/or installation experience highly desirable

Physical Requirements

• Prolonged periods of sitting or standing at a workstation or service counter
• Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
• Frequent use of computer, phone, and other office equipment
• Capability to communicate clearly in person, by phone, and over digital platforms
• Frequent bending, kneeling, crouching, and reaching
• Capability to work in various indoor non temperature controlled environments
• Manual dexterity to handle tools, and small components
• Extended periods of walking or standing throughout the workday
• Visual acuity to read labels and perform detailed tasks
• Willingness to adhere to physical safety protocols

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time
• Paid holidays, In addition to base pay, PCs for People offers a comprehensive benefits package designed to support your total well-being:
• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Retirement: A 401(k) plan with a 100% match on the first 3% deferred and 50% match on the next 2% deferred.
• Time Off: Vacation Leave and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.