IT Help Desk Technician

The IT Help Desk Technician is responsible for implementing and maintaining the hospital’s Information Technology Help Desk Program, utilizing a work order system to provide support and perform preventive maintenance on computer hardware. The role involves handling confidential information, including patient health information (PHI), requiring the technician to demonstrate ethical behavior and a strong respect for security and privacy protocols to ensure compliance and protect sensitive data.

High School Diploma

Ability to install and troubleshoot Microsoft Windows 10 & 11 operating system, Office 365, and other business applications as well as end-user computers and peripherals.

Demonstrate well-rounded customer service and communication skills.

Python Scripting and/or Linux Scripting is desirable.