Help Desk Support - Remote

We are seeking a skilled Technical Helpdesk & Network Remote Support Agent II to provide advanced remote technical support to customers across a variety of hardware, software, and network environments. This role serves as a key escalation point for technical issues while delivering exceptional customer service and maintaining accurate documentation., * Provide remote technical support for Windows operating systems and Microsoft 365

• Perform user account management, onboarding, offboarding, and access changes
• Serve as an escalation resource for Help Desk Technicians
• Troubleshoot workstation, server, and network-related issues
• Document incidents, solutions, and troubleshooting procedures accurately
• Collaborate with team members to improve support processes and workflows
• Maintain high customer satisfaction through professional communication
• Identify recurring technical issues and recommend process improvements
• Follow service level agreements while managing multiple support requests
• Contribute to technical knowledge sharing and continuous improvement initiatives
• Perform additional technical support duties as assigned

The ideal candidate has experience supporting Windows environments, Microsoft 365, workstation and network technologies, and enjoys troubleshooting complex technical issues. Candidates with Managed Services experience, strong communication skills, and the ability to work independently in a remote environment are highly encouraged to apply.

Requirements

• 2-5 years of technical help desk, service desk, or IT support experience
• Experience supporting Windows operating systems and Microsoft 365
• Strong troubleshooting skills for hardware, software, workstation, and networking issues
• Experience with remote desktop support tools
• Knowledge of account administration including onboarding, offboarding, and user permissions
• Strong understanding of networking fundamentals and server environments
• Excellent verbal and written communication skills
• Ability to multitask and prioritize work in a fast-paced support environment
• Strong documentation and ticket management skills
• Managed Services experience is a plus
• CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator, or similar certifications are preferred
• Ability to sit for extended periods while providing remote support

3.63.6 out of 5 stars Chicago, IL Remote $22.14 an hour - Contract

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent services. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.