Senior Network Specialist #1307 - Information Technology - Finance Division

THIS IS A DEPARMENTAL PROMOTIONAL OPPORTUNITY. ONLY CURRENT EMPLOYEES OF THE HAMILTON COUNTY INFORMATION TECHNOLOGY DEPARTMENT WILL BE CONSIDERED FOR THIS POSITION. Under direction, designs, implements, administers, secures, maintains, monitors, and continuously improves the County’s enterprise technology infrastructure using industry standard practices and procedures. Enterprise infrastructure includes network, server, virtualization, storage, identity and access management, backup and recovery, cloud-connected services, cybersecurity, telecommunications support systems, and related technologies required to deliver secure, reliable, resilient, and highly available information technology services. ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Tasks

Design, implement, administer, secure, monitor, maintain, troubleshoot, optimize, and continuously improve enterprise infrastructure including network, server, virtualization, storage, identity, backup and recovery, cloud-connected, telecommunications support, and related technologies. Monitor infrastructure performance, capacity, availability, resiliency, and security; investigate alerts, perform root cause analysis, and implement corrective actions. Lead or participate in infrastructure upgrades, migrations, modernization initiatives, technology refreshes, disaster recovery planning, and implementation of new technologies. Provide technical support to Telecommunications in the implementation, operation, and maintenance of telecommunications related network and server infrastructure. Serves as a senior technical resource by leading infrastructure projects, developing technical standards, mentoring Information Technology staff, evaluating emerging technologies, coordinating with vendors and business partners, and providing advanced technical guidance. Develop and maintain technical documentation, infrastructure diagrams, operational procedures, standards, asset inventories, and disaster recovery documentation. Serve as the senior technical escalation point for complex infrastructure issues, mentor technical staff, coordinate with vendors and contractors, support County departments, participate in cybersecurity, vulnerability management, incident response, and business continuity activities, maintain current technical knowledge. Perform other related duties as assigned., This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Any overtime hours offered in this position are not guaranteed, are an estimate, and are subject to change. All positions within Hamilton County Government are considered work in-person and require regular and punctual attendance. All positions within Hamilton County Government may require work on Holidays or weekends. Additionally, irregular hours and shift work may be required, including possible extension of shift hours, at times with short notice. AN EQUAL OPPORTUNITY EMPLOYER Hamilton County does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services. A copy of Hamilton County’s Equal Employment Opportunity Plan (EEOP) & Utilization Report is available on the County’s Equal Employment Opportunity (EEO) Office home page. https://www.hamiltontn.gov/Department_EqualEmploymentOpportunityOffice.aspx

Hamilton County Government Meeting the needs of the people where they live, work, and play!

Hamilton County, Tennessee offers a lower cost of living, ease of getting around, a lively arts tradition, and abundant outdoor recreational opportunities.

Working for Hamilton County Government provides many great benefits - take a look at a few of those highlighted below…

On-Site Employee Health Clinic

• No copay to utilize clinic services.
• Clinic services include routine office visits, sick visits, labs, flu shots, and more
• TextCare - Access to care 24/7 via TextCare, which is direct, unlimited access to medical care 24/7 through text message.

(Employee access to the clinic is available from day one. A covered spouse or dependent has access as soon as their health plan coverage is effective. Children age 3 and up who are covered by the County’s insurance are eligible to be seen.)

• Telehealth - Two-way, real-time interactive communication between the patient and a practitioner through telecommunications, which may include audiovisual options.
• One to One Provider Network - Availability to utilize a network of providers that provide a high level of care at a lower copay/cost.
• Health Management Programs - Offered to help employees and their family members in managing the following health conditions: Asthma, Diabetes, Hypertension (High Blood Pressure), and Hyperlipidemia (High Cholesterol)
• Nutritional guidance - Nutritional education provided to assist in making the appropriate food /health choices.

Knowledge of federal, state and county laws, rules, regulations, practices and procedures related to information technology. Knowledge of information technology best practices for network, server, and PC hardware and software installation, configuration, administration, and maintenance. Knowledge of industry standard information technology best practices for physical and logical security. Knowledge of desktop operating systems and support. Knowledge of enterprise networking, server administration, virtualization, storage systems, identity and access management. Knowledge of cloud-connected infrastructure, cybersecurity principles, disaster recovery, business continuity, enterprise monitoring, automation, change management, and applicable information security standards and regulatory requirements. Knowledge of update and patch management and deployment. Knowledge of anti-malware, anti-spam, and related strategies and technologies. Knowledge of PC and mobile device management. Knowledge of customer service/public relations practices. Skill automating network and server monitoring and maintenance tasks. Skill prioritizing, scheduling, assigning, reviewing and evaluating work. Skill in designing, implementing, and optimizing enterprise infrastructure. Skill in leading technical projects. Skill in analyzing and resolving complex technical issues. Skill evaluating, analyzing, planning and implementing new and/or enhanced software and hardware. Skill analyzing and resolving customer/client needs. Skill monitoring and troubleshooting servers, PC’s and peripherals. Skill providing technical support and training to staff and end users. Skill utilizing verbal and written communication to develop reports, training and support end users in problem resolution. Skill utilizing customer service/public relations techniques when responding to inquiries and complaints. Skill establishing and maintaining effective working relationships. Skill effectively communicating in both oral and written form., A Bachelor’s Degree in Computer Science and four (4) years of server and network administration support experience. A valid driver’s license is also required. OR An Associate’s Degree in Computer Science and six (6) years of server and network administration support experience. A valid driver’s license is also required. OR The equivalent of a high school diploma and eight (8) years of server and network administration support experience. A valid driver’s license is also required. ADDITIONAL REQUIREMENTS: Prior to operating a County-owned vehicle, all employees are required to complete the HC Defensive Driving course and/or or an Emergency Vehicle Operations Course (EVOC) provided at the department level. Demonstrated proficiency administering enterprise infrastructure technologies and the ability to independently analyze, implement, troubleshoot, secure, and support complex information technology systems. *Testing and certification may be required to demonstrate minimum knowledge, skill, and ability. PREFERRED QUALIFICATIONS: Experience supporting medium to large enterprise or government information technology environments. PHYSICAL REQUIREMENTS: Work requires long periods of attention to detail, extensive computer keyboarding, and occasional lifting, bending, kneeling, stooping or crawling to maintain, repair, install or connect personal computers, server and network related hardware, and peripherals weighing up to thirty (30) pounds; ability to drive an automobile.

401(k) 4% Match, 457(b), Paid parental leave, AD&D insurance, Parental leave, Health insurance, Paid time off, Dental insurance Full-time Overtime, Weekends as needed, Holidays Hamilton County, TN, * Low-cost prescriptions available to those covered under the County health plan.

• Over the counter items offered at cost.
• RxLocal App - Mobile app provides a convenient way to stay connected and manage your health. Through the app you can request refills and ask questions.
• On-site Pharmacist available to answer questions and provide information.

Hamilton County Government offers competitive insurance coverage to fulltime employees.

Medical coverage is offered through Cigna to fulltime employees. The County pays a generous portion of the medical premium. Two options are available to choose from: LCP (Local Cost Plus) and OAP (Open Access Plus).

• The LCP has a smaller network that includes most providers and hospitals, with the exception of Parkridge facilities/providers.
• The OAP is a national network of facilities/providers that includes most providers/hospitals, including Parkridge.

Dental coverage is a voluntary benefit available to fulltime employees. Three coverage options are offered: Cigna High Plan, Cigna Low Plan, and Sun Life DHMO.

• The Cigna High Dental Plan covers orthodontia for children up to age 18. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Cigna Low Dental Plan does not cover orthodontia. A national network of dental providers is available to choose from and this plan offers out of network coverage.
• The Sun Life DHMO plan is a prepaid dental plan that offers benefits through a network of plan dentists. A dental provider must be selected when enrolling and services must be provided by that provider for benefits to apply.

Life Insurance/Accidental Death and Dismemberment is provided through Symetra. The County provides $30,000 of Basic Life/Accidental Death and Dismemberment coverage at no cost to fulltime employees.

Additional voluntary benefits fulltime employees have access to enroll in are as follows:

-Individual Short-Term Disability (STD) -Voluntary Long-Term Disability (LTD)

-Flexible Spending Account-Health Care -Flexible Spending Account-Dept. Care

-Flexible Spending Account-Transportation -Accident Insurance

-Critical Illness Insurance -Hospital Indemnity Insurance

Hamilton County Government Retirement for Fulltime Employees:

Pension - Legacy Plan (hired prior to 10/1/2015), in which the employer contributes 14.70%.

Pension - Hybrid Plan (hired on or after 10/1/2015), in which the employee contributes 5% and the employer contributes 4%.

401K - Employer contributes 5% and the employee can contribute the amount of their choice.

457b - Employees have the option to contribute to this plan if they choose.

Pre-Retirement Seminar:

Hamilton County Human Resources provides a pre-retirement seminar to those considering retirement, two times per year (1st and 3rd quarter of each year). Seminar topics covered may include:

• Health insurance assistance, Medicare info and counseling.
• Internal steps to take when an employee is ready to retire.
• Estate Planning
• Personal Financial Planning
• TCRS (Tennessee Consolidated Revenue Service) - Ham. County Pension
• Deferred Compensation/457 Plan - Nationwide
• Social Security Benefits

Parental Leave:

Hamilton County provides eight (8) weeks of paid maternity leave and two (2) weeks of paid paternity leave following the birth of a child or placement of a child with an employee in connection with adoption (age 13 or younger) or foster care.

Paid Time Off:

Hamilton County Government provides generous paid time off (PTO) to fulltime employees from the start of employment.

• Years 1 - 5: an employee will accrue 5.85 hours of leave, per pay period.
• Years 5 - 10: an employee will accrue 6.77 hours of leave, per pay period.
• Years 11-15: an employee will accrue 8.31hours of leave, per pay period.
• Year 15 and each year thereafter, an employee will accrue 8.93 hours of leave, per pay period.

At each anniversary, an employee can roll over up to 80 hours of unused PTO into their leave bank. (Up to 800 hours for employees hired on or after 1/1/2013).

Paid Holidays:

Hamilton County Government provides thirteen (13) paid holidays to fulltime employees.

New Year’s Day Independence Day

M.L. King’s Birthday Labor Day

President’s Day Veteran’s Day

Good Friday Thanksgiving (2 days)

Memorial Day Christmas (2 days)

Juneteenth

Wellness Facility:

Hamilton County Government provides a 24/7 fitness center, free of charge, to County employees and family members (age 14+) covered under the County’s health plan. The fitness center offers cardio and strength-training equipment, along with group exercise classes throughout the year. (which may include Zumba, spin, yoga, etc.)