Help Desk O365 / Active Directory / DNS / VPN

VALiNTRY is seeking a Help Desk Specialist for a onsite position in Augusta, GA to provide first level technical support for employees across the organization. This role is responsible for troubleshooting hardware, software, network, and Microsoft 365 issues while delivering outstanding customer service to internal users. The ideal candidate enjoys solving technical problems, communicating with non technical users, and working in a fast paced environment where every day brings new challenges., * Diagnose and resolve hardware, software, operating system, and network issues.

• Support desktops, laptops, printers, mobile devices, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and business applications.
• Configure new user workstations, laptops, and other technology equipment.
• Assist users with Microsoft 365 applications including Outlook, Word, Excel, and other productivity tools.
• Troubleshoot VPN, wireless connectivity, DNS, DHCP, TCP/IP, and general network connectivity issues.

Help Desk Operations

• Manage support requests through the help desk ticketing system.
• Prioritize incidents and ensure timely resolution while maintaining excellent customer communication.
• Escalate complex issues to senior IT staff or third party vendors when appropriate.
• Document troubleshooting steps, solutions, and knowledge base articles.
• Perform root cause analysis to reduce recurring technical issues.

System Maintenance

• Install software updates, security patches, and system upgrades.
• Assist with technology asset management and inventory tracking.
• Evaluate and recommend replacement of IT hardware and equipment.
• Participate in routine maintenance and preventative support activities., * Train and assist employees on hardware, software, and IT best practices.
• Collaborate with the IT team to improve processes and user experience.
• Stay current on emerging technologies and industry best practices.
• Participate in department meetings and ongoing training.
• Perform other duties as assigned.

For exceptional candidates with highly relevant experience or specialized technical skills, compensation above the listed range may be considered. If your background aligns well with the role, we’d love to hear from you., * Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.

• Experience providing help desk or desktop support in a corporate environment.
• Strong knowledge of Windows operating systems.
• Experience supporting Microsoft 365 with emphasis on Outlook, Word, and Excel.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Strong troubleshooting and analytical problem solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts to non technical users.
• Strong customer service mindset with a commitment to providing exceptional user support.
• Ability to prioritize multiple tasks in a fast paced environment.

Preferred

• CompTIA A+
• CompTIA Network+
• Microsoft desktop support certifications
• Experience with IT asset management and help desk ticketing systems

4.44.4 out of 5 stars Augusta, GA 30909 $25 - $32 an hour