Systems Administrator

• Oversee the health and performance of network and telecommunications systems across multiple locations, addressing issues before they disrupt operations.

• Investigate and resolve advanced connectivity and infrastructure problems, working with external service providers and hardware vendors when repairs or replacements are needed.

• Administer Meraki MX appliances, including secure site-to-site connectivity, to maintain dependable communication between locations.

• Provide Tier 3 technical support for complex IT, systems, and telephony incidents while meeting established service expectations.

• Install, configure, patch, and upgrade server, network, and end-user hardware and software as part of ongoing infrastructure support.

• Manage user access and permissions across core systems to help protect company resources and enforce authorized usage.

• Monitor backup processes and recovery readiness to support data protection and business continuity objectives.

• Maintain accurate support records, technical documentation, and ticket updates within the help desk platform.

• Identify opportunities to improve infrastructure security, resilience, and operational efficiency, and recommend practical enhancements.

• Support administration of internal platforms and services, including licensing oversight and changes related to core infrastructure environments. Requirements * 3+ years of experience in systems administration or infrastructure support roles.

• Hands-on experience administering Windows Server environments, Active Directory, and Group Policy.

• Working knowledge of Microsoft 365, Azure AD, and Azure AD Connect, including user and license administration.

• Experience with PowerShell scripting to automate routine administrative and support tasks.

• Background supporting Hyper-V, clustered environments, and server infrastructure in production settings.

• Familiarity with Cisco and Meraki networking technologies, including routers, switches, firewalls, VLANs, and TCP/IP troubleshooting.

• Understanding of backup, disaster recovery, DNS, DHCP, SAN storage, multifactor authentication, and secure access controls.

• Ability to support and troubleshoot telephony and network-related issues in a multi-site business environment. Technology Doesn’t Change the World, People Do.®

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