Senior IT Operations Analyst INT

The Senior IT Operations Analyst provides advanced technical support, maintenance, and leadership for business applications. This role involves working as a SAP Logistics Consultant with a strong focus on MM, SD, and EWM areas. This role requires a proactive individual who can effectively manage logistics processes and contribute to the design and implementation of solutions.

• 5-9 years of hands Solution design experience of SAP Internal, Inbound, and Outbound Logistics scenarios including SAP Inter Intra stock transport order scenarios)
• At least ‘1’ end to end implementations must
• Design and develop solutions for logistics processes, including Handling Units, Inventory postings, Warehouse orders, and core processes such as STOs and Sub contracting process.
• Experience in S/4HANA implementations using tools such as Migration Cockpit, Migrate your Data , API Services, or Migration Workbench.
• Expertise in RF Mobile device, Output bar code printing, including warehouse management process
• Oversee integration with third party systems, such as EDI, Snaplogic, ASRS including designing solutions and developing interfaces from scratch.
• Write functional specifications (RICEF) and test scripts to ensure quality and compliance with business requirements.
• Extract data for interfaces by leveraging strong knowledge of SAP tables and writing effective logic.
• Provide guidance on ABAP code logic and collaborate with development teams to ensure alignment with functional requirements.
• Utilize ALM and Revtrac for transport management and ensure smooth deployment of changes.
• Communicate effectively with stakeholders to gather requirements and provide updates on project progress.
• Hands-on experience implementing data migration objects within SD, MM, PP, and PM modules.
• Experience acting as a solution architect or advisor, supporting customers in defining IT roadmaps using SAP products and services.
• Strong understanding of SAP ECC and S/4HANA data models and logistics processes., * Advanced Application Support: Provide high-level support for business applications, addressing complex user queries and resolving technical issues promptly.
• Troubleshooting and Problem Resolution: Diagnose and troubleshoot complex application problems, working with users and technical teams to identify root causes and implement effective solutions.
• Performance Monitoring and Optimization: Monitor application performance and system health, ensure applications run efficiently, and identify potential issues before they impact users.
• User Assistance and Training: Assist users with advanced application-related questions and provide training and documentation to help them effectively use the applications.
• Incident and Problem Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication. Lead problem management efforts to identify and resolve recurring issues.
• Collaboration and Coordination: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements.
• Documentation and Knowledge Management: Maintain comprehensive documentation of application configurations, support procedures, troubleshooting steps, and knowledge articles.
• Change Management: Participate in and lead change management processes, ensuring application changes are tested and deployed smoothly.
• Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards.
• Mentorship and Leadership: Mentor and guide junior application support analysts, providing technical expertise and support to help them develop their skills.
• Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency. Lead initiatives to implement these improvements.
• Perform other assigned job-related duties that align with our organization’s vision, mission, and values and fall within your scope of practice.

• Experience across multiple industries such as Public Sector, Manufacturing, Retail, Consumer Goods, Utilities, and Automotive.
• Proven experience leading at least two complex data migration projects to SAP S/4HANA.
• Process knowledge across Lead-to-Cash, Procure-to-Pay, Design-to-Operate, or Hire-to-Retire., Education: Bachelor’s Degree or relevant experience. Computer Science, Management Information Systems, or a related field. Experience: 5+ years of relevant and practical experience.

Special Skills:

• Problem-solving: Proficiency in diagnosing and resolving both technical and operational issues.
• Project Management: Experience in managing projects and coordinating with various stakeholders.
• Stakeholder Management: Skill in managing expectations and relationships with internal clients.
• Effective Communicator and Mentor: Articulates complex technical concepts clearly. Shows strong empathy and self-awareness in guiding junior team members.
• Exhibits excellent problem-solving skills and time management.
• Demonstrates high adaptability and originality in approaching challenges., The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.