Helpdesk Administrator

My client is currently recruiting for a Helpdesk Administrator in Leeds (just outside the city centre) to work on one of their busy and prestigious building maintenance contracts. This is an engaging and interesting role with a very varied responsibility base - it is an excellent role and company to join for someone who is customer service driven and hard working.

Working in a team, you will provide any customer assistance needed by the client on their facilities contract, as the site is 24/7 the role has a shift pattern - days 7am - 7pm (4 days on then 4 days off) and nights 7pm - 7am (4 days on then 4 days off).

Training is provided on the role and the position is temporary during this period, once this is completed the role will become permanent.

Day to day duties of the role include:

• Logging calls received from the customer and updating records
• Allocating engineers to jobs; both reactive and planned
• Instructing subcontractors through to purchase ledger maintenance
• Collating and processing timesheets and expenses weekly
• Working closely with internal departments to ensure the processing of quotations and purchase orders
• Assisting with billing and payments; responsible for the contract’s purchase ledger - clearing invoices, liaising with suppliers when queries arise and credits are required
• Raising and processing purchases orders to ensure client invoicing is well maintained.
• Associated contract administration such as maintaining staff records, preparing reports, database management and maintaining QSHE documentation

• Able to work day and night shifts
• Good communication skills
• Good computer skills working with various databases, experience with CAFM and SAP systems are an advantage and proficient use of Outlook, Word, Excel and PowerPoint
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.
• A strong sense of customer focus, and the ability to promote a sense of team spirit and good morale within the office.
• The ability to prioritise and work on varied and changing tasks.