Customer Applications Development Engineer, MACH Dresden

As a Customer Application Engineer, you will work closely with customers, internal teams, and business units to drive process optimization and product adoption.

Customer & Process Support

• Advise and support customers on process optimization and structural improvements in lithography and metrology departments.
• Use your technical expertise and MACH Analytics software to address customer challenges and improve manufacturing performance.
• Collaborate closely with customers on-site to evaluate and validate new software modules .

Product Applications & Development

• Develop and implement product applications for MACH Analytics software to deliver maximum customer value.
• Support new product introductions , including:
• Characterization
• Alpha and beta testing
• Pilot tools during factory startup phases
• Identify customer needs and contribute to defining future product capabilities .

Analysis, Testing & Documentation

• Develop and review feature requirements .
• Design and execute test plans , collect data, and perform detailed analyses.
• Publish results, insights, and recommendations.
• Create Best Known Method (BKM) documents , application notes, and related technical materials.
• Transfer product and application knowledge to Field Application teams .

Problem Resolution & Cross-Functional Collaboration

• Perform product diagnosis and resolve hardware and software issues .
• Interface with systems and software engineering teams to ensure timely and effective problem resolution.
• Generate demo and test reports for internal stakeholders and customers.

Training, Demos & Business Support

• Conduct new product demonstrations and technical training for customers and internal teams.
• Showcase differentiated product performance to support sales and product adoption .
• Support KLA business units in achieving account and strategic goals .

• Experience in the semiconductor industry , with a strong focus on lithography .
• Hands-on experience with exposure tools is strongly preferred.
• University degree in Engineering, Physics, or another relevant natural science discipline .
• Excellent written and spoken English .
• Strong communication skills and a customer-focused mindset.
• Ability to travel, domestic and international, 25% target, to support our customers

Nice to Have

• Python programming skills are a plus., Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division Enabling the movement toward advanced chip design, KLA’s Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team’s mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations-at their source-rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Our MACH team develops leading-edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross-wafer analysis. Our teams also develop advanced modeling simulation, data analytics and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process-control company in the semiconductor industry-working across functions to solve the most complex technical problems in the digital age., We are an international and rapidly growing company serving the world’s leading semiconductor manufacturers. Within KLA Corporation -one of the top equipment manufacturers in the semiconductor industry-the MACH division develops advanced software solutions that help customers ensure stable and efficient production processes.