IT Production Support Technician

Saronic Technologies is seeking an IT Production Support Technician to provide hands-on technical support across our manufacturing environment. This role sits at the intersection of IT and production, ensuring that critical systems-such as Zebra printers, barcode scanners, production workstations, and manufacturing applications-operate reliably and efficiently. You will be a key IT partner to manufacturing, and operations teams, supporting day-to-day production activities while driving continuous improvement in systems, processes, and uptime., * Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.

• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.

• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.

• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).

• Coordinate IT support with the broader IT team.

• Maintain knowledge base articles and support documentation for supported systems and processes.

Do you have experience in Technical Proficiency?, Do you have a Associate’s degree?, * Associate or bachelor’s degree in computer science, or related field (or equivalent experience).

• 3+ years of IT experience supporting manufacturing technology, or a similar role.

• Proficiency in troubleshooting hardware, software, and networking issues.

• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.

• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

• Experience with manufacturing systems (MES, PLCs, SCADA).

• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).

• Experience supporting production environments or shop-floor systems., * Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Pulled from the full job description

• Pet insurance
• Paid parental leave
• Food provided
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off, Medical Insurance: Comprehensive health insurance plans covering a range of services

Saronic pays 100% of the premium for employees and 80% for dependents

Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care

Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents

Time Off: Generous PTO and Holidays

Parental Leave: Paid maternity and paternity leave to support new parents

Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses

Retirement Plan: 401(k) plan with company match

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.